Put Your Passion to Work!

Lawrence Humane Society employees are a dedicated group of people committed to animal welfare. We value innovation, compassion, and excellence, and are always looking to add talented individuals to our team!

In addition to competitive salaries, we offer a comprehensive benefits package to our full-time staff members. Our benefits are designed to help our staff lead healthy and rewarding lives. They include:

  • Health insurance
  • Voluntary supplemental insurance programs
  • Vacation and sick time*
  • Discounts on pet medication, food, and limited veterinary services*

*Benefits offered to part-time employees (minimum 20 hours/week)

Current Openings

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Reports to: Animal Welfare Manager

Classification:  Hourly, Non-Exempt; Full-Time

Salary: $10.00/hour

Position Summary:  Responsible for daily animal care and enrichment, kennel and facility sanitation, and providing customer service to shelter clients and volunteers.

Cleaning Duties:

  • Must be able to work in all areas of the shelter (Cats, Dogs, Isolation, etc.)
  • Clean and disinfect kennels and cages thoroughly and in a timely manner
  • Wash and disinfect dishes
  • Process laundry until complete, cleaning machines as needed
  • Clean, disinfect, and organize workrooms
  • Empty trash cans and put trash in the dumpster
  • Maintain inventory of supplies and unload/stock donations and supplies
  • Perform general housekeeping duties and help maintain the facility and grounds
  • Follow all disease control protocols

Animal Care Duties:

  • Ensure animals have access to appropriate types and amount of food and water
  • Monitor animal health, including identifying and reporting illnesses and injuries
  • Monitor animal behavior and immediately report signs of aggression or stress
  • Ensure animals are collared and tagged as needed
  • Provide animals with appropriate kennel enrichment and exercise
  • Become familiar with animals and their personalities to aid in getting them adopted
  • Promote humane animal treatment and positive reinforcement training techniques

Record-Keeping Duties:

  • Ensure kennel signage is complete, visible, and neatly arranged
  • Ensure animals’ online records are up-to-date
  • Ensure records such as feeding and behavior charts are complete
  • Add notes about animals’ behavior to their records to assist in finding the right placements

People Care Duties:

  • Assist owners looking for lost pets
  • Train and support volunteers and community service workers in the execution of their duties

General Duties:

  • Represent Lawrence Humane Society in a courteous and professional manner at all times
  • Provide excellent customer service to external and internal customers (colleagues)
  • Promptly report lost or broken equipment to supervisor
  • Promptly report when supplies are running low so they can be ordered
  • Actively promote a safe work environment by following all workplace safety rules, taking immediate action to prevent or address any safety hazard, and promptly reporting workplace injuries and near-misses
  • Respond promptly to radio and in-person requests for assistance in all areas of the shelter, including acknowledging the request and your ability to address it
  • Follow all policies and procedures in the LHS Personnel Practices employee handbook as well as other procedures communicated by management

Required:  High School Diploma or completion of G.E.D. equivalency; Effective written and verbal communication skills; No allergies to animals or chemical cleaning agents; Strong work ethic and ability to accurately follow detailed cleaning and animal care procedures

Skills/Abilities/Knowledge:  Experience in veterinary hospital, animal shelter, or kennel field; Experience working for a nonprofit or Associate’s or Bachelor’s Degree in related field; Knowledge of basic animal handling, behavior and health; Basic knowledge of Windows-based computer software; Basic knowledge of Google applications and/or Chameleon Software; Proven ability to work in a team environment with a variety of people; Strong customer service skills.

Physical Demands & Work Environment: Work is performed in a kennel environment with regular exposure to high noise levels, chemical cleaning agents, animal dander, wet floors, the elements (when working outdoors), potentially aggressive and dangerous animals and animal bites and scratches. Work requires walking, standing, bending, scrubbing, and reaching up to 10 hours a day, plus moving/walking dogs and occasionally lifting up to 50 pounds without assistance. Daily duties require reading and following instructions, using a computer workstation, and wearing a portable radio. Driving may be required. 

This job description provides a general understanding of the position and nature of work, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to this position. Lawrence Humane Society is an at-will employer. The employee or employer  may terminate employment at any time, without cause.

Updated: March 2018

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Reports to: Customer Care Supervisor

Classification:  Hourly, Non-Exempt; Full-Time

Salary: $10.00/hour

Position Summary:  Assists in finding quality, caring homes for adoptable animals based on information obtained through discussion and counseling of potential adopters.

Key Duties:

  • Providing extraordinary service to the Lawrence Humane Society customers that visit or call to inquire about our services and programs.
  • Actively engaging members of the public from the moment they arrive or call, assisting and answering any questions.
  • Counseling prospective adopters to match the appropriate animal to the adopter(s) and educating them on proper care for that species in general.
  • Informing customers of the medical treatment the animals have received: i.e., shots, deworming, spay or neuter surgery, etc., educating them on necessary future veterinary care, and encouraging them to opt-in to available programs and services.
  • Handling dogs, cats, and occasionally other animals of all sizes, ages, temperaments and needs safely and appropriately.
  • Providing all animals with appropriate housing, food, water, bedding, toys and other mental stimulation and enrichment.
  • Cleaning kennels and adoptions area daily to ensure the facility is clean and sanitized at all times.
  • Monitoring health of animals and rapidly identify any health issues and report to medical staff immediately.
  • Fielding calls using a multi-line phone system and transfer calls to proper departments.
  • Counseling callers or in-person patrons in regards to their situations with the utmost respect and understanding.
  • Fielding inquiries from public regarding animal behavior, training, and providing options as necessary.
  • Displaying strong organizational skills and follows through on job assignments.
  • Exercising good judgement when it comes to handling multiple tasks, ensuring the immediate tasks take priority.
  • Participating in stress and disease reduction efforts through adherence to Standard Operating Procedures.
  • Ensuring all animals are clearly and consistently marked with accurate, up-to-date, easy to read information.
  • Using shelter database and employee communication systems to keep accurate animal inventory, write animal behavior and other memos, submit medical exam requests, place holds on animals.
  • Processing adoptions and related paperwork on a daily basis, collecting adoption fees, issuing receipts for the collection of fees, and maintaining records of adoption sales transactions, with a positive attitude.
  • Offering help to team members when needed.
  • Other duties as assigned.

Required: High School Diploma or completion of G.E.D. equivalency; Effective written and verbal communication skills; No allergies to animals or chemical cleaning agents

Skills/Abilities/Knowledge: Experience in customer service preferred; knowledge of basic animal handling; basic knowledge of Windows-based computer software; basic knowledge of google applications; proven ability to work in a team environment with a variety of people

Physical Demands & Work Environment: Work is performed in a kennel environment with regular exposure to high noise levels, chemical cleaning agents, animal dander, and wet floors. Exposure to the elements when working outdoors. Exposure to potentially aggressive and dangerous animals and animal bites and scratches. Work requires walking, standing, bending, scrubbing, and reaching up to 10 hours a day, plus moving/walking dogs and lifting up to 40 pounds without assistance. Daily duties require reading and following instructions; using a computer workstation; wearing a portable radio and headset. Driving may be required.

This job description provides a general understanding of the position and nature of work, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to this position. Lawrence Humane Society is an at-will employer. The employee or employer may terminate employment at any time, without cause.

Updated: May 2018

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Applications will be accepted until the vacancy has been filled.

Reports to: Director of Development & Community Engagement

Classification:  Exempt, Full-Time (Tuesday through Saturday)

Salary: $30,000+ (depending on experience and qualifications)

Supervises: Customer Care Supervisor, Volunteer & Outreach Coordinator

Position Summary: The community programs manager (CPM) provides strategic management of the Lawrence Humane Society’s adoption program, volunteer program, public services, and community engagement and education functions of the agency. S/he will partner closely with the director of development and community engagement (DOD) to design and manage strategic and sustainable programs that position LHS as a resource to an expanding segment of the public, while simultaneously increasing efficiency and effectiveness of existing programs. S/he will support the DOD’s role in developing engagement efforts in order to drive broad awareness and visibility for the organization’s important work in the community.

The MCP reports to the DOD and supervises a the customer care supervisor (who oversees a staff of four customer care associates) and the volunteer and outreach coordinator. The CPM will provide support and professional recommendations to the DOD.

Key Responsibilities:

Adoption Program Management:

  • Manages on- and off-site adoption programs and develops concepts, programs, and initiatives to advance and maximize on- and off-site adoptions.
  • Oversees the customer care supervisor, associates, and assigned volunteers, and manages effective training, development, and management of associated personnel.
  • In collaboration with the Animal Welfare Manager (AWM), develops, maintains, and evaluates processes and procedures to facilitate the timely flow of adoptable animals to on- and off-site adoption areas.
  • Reviews, develops, and updates adoption practices and procedures to ensure efficient and economical use of resources.

Public Services Management:

  • Manages public service programs, including microchipping and low-cost spay and neuter services, and develops concepts to increase efficiency of and patronage to LHS services.
  • In collaboration with the Chief Veterinarian and/or clinic supervisor, oversees the creation and management of public surgery schedules and check-in/check-out processes and procedures.
  • Manages effective training, development, and management of associated personnel to provide consistent and outstanding service to clientele.

Volunteer Program Management:

  • Oversees the volunteer program, including the performance of the volunteer and engagement coordinator, ensuring effective and sufficient contributions to meet LHS program needs, a positive experience for volunteers, and engagement in the broader work of LHS.
  • In collaboration with the volunteer and engagement coordinator, develops strategic plans for recruitment and retention of volunteers and program growth, and develops and implements policies and procedures for the volunteer program.
  • Develops plans and programs to increase volunteer satisfaction and reduce attrition.

Outreach and Education Initiatives:

  • Create, implement and manage an annual community outreach plan to align with organizational goals, overseeing the performance of the volunteer and engagement coordinator in his/her role.
  • In collaboration with DOD, develops a 3-year strategic plan to increase outreach and educational activities.
  • Researches, identifies, and solicits new opportunities for strategic outreach and education activities in the community.
  • Serves as liaison with community businesses/organizational partners on outreach and education initiatives.
  • Represents organization at community events, seeking advantageous partnerships with community businesses, vendors and individuals.  

Customer Service:

  • Tactfully and effectively communicates with internal and external customers (staff, volunteers, and the public) in both challenging situations and day-to-day communications.
  • Establishes a climate that encourages LHS employee and volunteer satisfaction, where both volunteers and employees feel respected, empowered to do meaningful work, and capable of professional communication that enables both groups to work together in accomplishing the organization’s goals.
  • Develops new hire training and ongoing training for staff to assure the highest levels of customer service and shelter efficiencies.
  • Establishes a culture of philanthropy

Administrative:

  • Makes recommendations for the organization’s budget planning purposes to DOD and regularly tracks and reports upon progress toward goals.
  • Provide creative, progressive and constructive ideas to strategic initiatives to ensure that the goals and objectives of LHS are successfully achieved.
  • Ensures establishment of best practices and effective policies and procedures within the supervised departments.
  • Maintains accurate and complete records and files on all animals, adoptions, staff, volunteers, correspondence, and shelter activities.
  • Prepares timely operational reports including a detailed annual report.
  • Assists with fundraising initiatives and special projects.
  • Other duties as assigned

Minimum Job Requirements: 

  • Commitment to Lawrence Humane Society’s mission and vision.
  • 5 years of successful experience in a business or nonprofit environment, with at least two years in a management capacity. We seek a candidate with management acumen as well as the ability to assess and maintain policies and procedures for building programs and delivering results. Animal shelter experience a plus.
  • Demonstrated supervisory knowledge to include training methods and development, employee motivation, and decision-making techniques.
  • Demonstrated program management knowledge to include basic statistical methods and fiscal and budgetary practices.
  • Critical thinking skills and focus on consistent process improvement.  
  • Strong customer service orientation and effectiveness in interacting with people from different backgrounds.
  • Ability to work independently and as part of a team.
  • Commitment to ongoing learning and growth.
  • Outstanding strategic, communications and interpersonal skills.
  • Experience in planning, leading and managing community engagement projects.
  • Goal-driven, holding self and others accountable to department and agency goals, with effective skills at prioritizing and redirecting activities to achieve the desired outcomes.
  • Maturity and confidence in dealing with internal leaders and external stakeholders.

Skills/Abilities/Knowledge: Experience in customer service prefered; knowledge of basic animal handling; basic knowledge of Windows-based computer software; basic knowledge of google applications; proven ability to work in a team environment with a variety of people

Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to remain in a stationary position for extended periods of time, as well as move and traverse within the shelter facility for extended periods of time, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee is required to communicate, converse with, convey information to, express oneself, and exchange Information with shelter staff and the general public. The employee must regularly move, transport, and position items weighing up to 10 pounds, frequently moves, transports, and positions items weighing up to 25 pounds, and occasionally  moves, transports, and positions items weighing up to 50 pounds. The employee is continuously exposed to animals, animal waste, potentially harmful cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and working outdoors for extended periods of time during cold and extremely hot weather.

This job description provides a general understanding of the position and nature of work, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to this position. Lawrence Humane Society is an at-will employer. The employee or employer may terminate employment at any time, without cause.

Updated: March 26, 2018

Apply Now

Reports to: Pet Resource Center Supervisor

Classification:  Hourly, Non-Exempt; Full-Time

Salary: $10.00/hour

Position Summary: Processes all incoming animals; provides customer service to the public; works to reunite animals with their owners; counsels members of the public on pet retention resources; sets appointments for relinquished animals; cleans Pet Resource Center areas as assigned.

Key Duties:

  • Assist customers with admitting found animals
  • Assist customers in finding their lost pets
  • Answer phones, emails, and voicemails in a professional and timely manner
  • Counsel pet owners on resources available for aid with keeping their pets
  • Schedules appointments for pet surrender or service appointments
  • Assist animal control officers with admitting animals
  • Coordinate with animal control officers when returning animals to their owners as necessary
  • Assist the public with reclaiming their animals
  • Assist with welfare checks on animals who enter our care
  • Assist animal control with performing welfare checks on animals not in our care
  • Receive money and create receipts for transactions (fees, donations, merchandise, etc.)
  • Data entry of animal and person information
  • Clean and disinfect kennels
  • Represent Lawrence Humane Society in a courteous and professional manner at all times; provide excellent customer service to volunteers and guests
  • Follow all workplace safety rules; actively promote a safe work environment; take immediate action to prevent or address any safety hazard; report workplace injuries and near-misses
  • Follow all Lawrence Humane Society disease prevention and management protocols
  • Perform other duties as assigned

Required: High School Diploma or completion of G.E.D. equivalency; Effective written and verbal communication skills; No allergies to animals or chemical cleaning agents; Must be over 18

Skills/Abilities/Knowledge: Experience in customer service; knowledge of basic animal handling; basic knowledge of Windows-based computer software; basic knowledge of Google applications; proven ability to work in a team environment with a variety of people; ability work hard with minimal supervision

Physical Demands & Work Environment: Work is performed in a kennel environment with regular exposure to high noise levels, chemical cleaning agents, animal dander, and wet floors. Exposure to the elements when working outdoors. Exposure to potentially aggressive and dangerous animals and animal bites and scratches. Work requires walking, standing, bending, scrubbing, and reaching up to 10 hours a day, plus moving/walking dogs and lifting up to 40 pounds without assistance. Daily duties require reading and following instructions; using a computer workstation; wearing a portable radio and headset. Driving may be required.

This job description provides a general understanding of the position and nature of work, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to this position. Lawrence Humane Society is an at-will employer. The employee or employer may terminate employment at any time, without cause.

Updated: May 2018

 

Accepting Applications for Future Vacancies

 

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