our Team

JoiN oUr Team

The Lawrence Humane Society is always looking to add compassionate, talented individuals to our team. If you’re interested in working with us, check out our employment opportunities today!

ExecuTive leadErshiP

ShaNnoN WeLls

Executive Director

Shannon Wells is a native of Kansas City, MO. Before joining the staff at the Lawrence Humane Society as the Executive Director, she spent 8 years as the Director of Operations & Animal Behavior for Kansas City Pet Project, a non-profit animal welfare organization operating the City of Kansas City’s municipal animal shelter. Shannon was with Kansas City Pet Project from its inception, and helped to grow operations, expanding from a staff of 20 in 2012 to over 100 employees across 3 locations, increasing the scope, quality of services, and lifesaving capacity provided to Kansas City’s animals in need along the way. During her tenure there, Shannon received national recognition from the Petco Foundation and renowned dog trainer Victoria Stilwell when she was awarded the 2018 Unsung Hero Award for her lifesaving work in the shelter’s Parvo ward, as well as the Petco Foundation’s Paul Jolly Award for Compassion, bestowed to the shelter in 2014. In addition to her leadership experience, Shannon is also a certified professional dog trainer and has utilized her expertise in animal behavior and training to develop and implement behavior programs to ensure adopted pets are successful in their new homes. Shannon enjoys educating people as much as working directly with animals. Shannon holds a Master of Science in Veterinary Medical Sciences from the University of Florida where she studied Veterinary Forensic. Shannon has worked professionally as a veterinary assistant for 7 years. Shannon is the proud adopter of three shelter pups (Momma, Tug, and Finnegan Cooper) and she believes that ensuring they are happy and healthy is her most important work of all.

Dr. luke PicketT, DVM

Chief Veterinarian

Dr. Luke Pickett joined the Lawrence Humane Society in February 2017 after serving 10 years as the Chief Veterinarian at Wayside Waifs in Kansas City, Missouri and a tenure at Mixed Animal Practice in Platte City, Missouri. Dr. Picket holds a Bachelor of Science in Biology from Emporia State University and a Doctor of Veterinary Medicine from Kansas State University. Dr. Pickett is thrilled to be working for the Lawrence Humane Society, and looks forward to making a positive impact in the lives of homeless, injured, and abused animals in the community. When he’s not caring for homeless animals, Dr. Pickett enjoys spending time with his wife and three adorable children.

Paul Marksbury

Director of Operations

Paul Marksbury joined Lawrence Humane Society in December 2016. Prior to this role, he served as Affiliate Services Manager for Youth Volunteer Corps, a nonprofit that creates service projects for 11-18 year olds. He was with YVC for more than 10 years, starting as a Team Leader before becoming the Kansas City Program Director and finally joining the national office to train, support and evaluate a network of dozens of affiliated YVC programs across North America. Paul holds a Bachelor’s Degree in Communications from Kansas State University (but he still loves Lawrence).

Michael lAFave

Director of Development and Communications

Michael LaFave grew up with a mother who had her own petting farm, a grandfather who showed Irish Setters and an Aunt who runs an all-breeds dog rescue. His initial career was in journalism, as a producer for his hometown television station in Central New York. He worked his way up the ranks in television news management, plying his trade at various stations. Michael then began using the communication skills he developed in newsrooms for the non-profit world. Development responsibilities were soon added to his communications role. After traveling the country for several years, Michael, his wife, Meredith, their black cat and basset hound, settled down in the Midwest, where he helped young non-profits craft strategic, development, programming and communications plans. That long road has led Michael to the Lawrence Humane Society where he is excited to raise the funds necessary to ensure every pet has the second chance at the home, health and happiness they deserve.

MaNAgEmeNt

lIz Adams

Animal Welfare Manager

Liz Adams joined the Lawrence Humane Society in August 2007 as an Animal Care Associate, and has held a variety of positions including Canine Care Coordinator and Shelter Supervisor. Currently, Liz serves as the shelter’s Animal Welfare Manager. As a Lawrence native, one of Liz’s favorite parts of her job is helping the community she loves. Liz shares her home with her husband, Ryan, and two Lawrence Humane Society adoptees, Ennis, an 8-year-old Shar Pei mix, and Jade, a 5-year-old Boxer mix. In her free time, Liz enjoys camping and spending time outdoors.

ALIsa FariNeLlI

Community Programs Manager

Alisa’s first personal dog was Frankie (a bully breed, who lived 16 years). Frankie sparked a passion for advocacy and education which started her journey in animal welfare by volunteering with Game Dog Guardian. She became an active volunteer for the organization through fostering and coordinating events. Her passion, inspired by her time with GDG, led her to professional track when she accepted a position with a privately owned boarding facility in Olathe, KS, working her way up to Co-General Manager. After three years, she was ready to jump into animal welfare where she became the Manager of Petco Adoption Center for Kansas City Pet Project. Alisa, a Lawrence resident, is now excited to be working for her community animal shelter, and looks forward to increase awareness and implement community programs at the Lawrence Humane Society. In her free time, Alisa enjoys cooking, spending time with family, and working with her fur babies, Ernie and Winnie (GDG alumns!), using positive reinforcement training. She really really wants a cat to complete her fur-family, but Ernie and Winnie totally disagree.

TIa EzeLl

Pet Resource Center Supervisor

Tia Ezell grew up in the small town of Yoder, KS with her four siblings (her best friends!), as well as a multitude of cats, dogs, chickens, and her horse, Janga. After obtaining a degree in sociology from Wichita State University and working with kids for 5 years, Tia moved to Lawrence in 2012 and, shortly thereafter, started working at the Lawrence Humane Society. Prior to beginning her current role as the Foster & Transfer Coordinator in early-2016, Tia worked as an animal care associate, client care associate, and medical staff member. She absolutely loves working with both people and animals, and has been thrilled to be able to combine these passions in the ever changing, exciting field of animal welfare. At home, she surrounds herself with furry friends, including Lillian the pitbull, Zeke the Schnauzer, and three chatty boy cats, Lovett, Neil, and Ruben. In her free time Tia enjoys obsessively cleaning her house, roaming around outdoors and downtown with her dogs, cooking with friends, and visiting home as often as possible.

ALICia GodWiN

Volunteer and Outreach Coordinator

Alicia Godwin joined Lawrence Humane Society in May 2017 as a volunteer, and then quickly moved on to become an Adoption Counselor in June 2017. Alicia was part of the Adoptions team for almost two years, and she is currently serving as the shelter’s Volunteer and Outreach Coordinator as of April 2019. Alicia misses working with the animals as directly as she did during her time on the Adoptions team, but she still makes time for animal play breaks throughout the day. Alicia graduated from the University of Kansas in May 2016 with a Bachelor of Fine Arts degree, with a focus in Textiles and a minor in Art History. Alicia has always had a love of animals, and likely would’ve gone to school to be a veterinarian if she was any good at math and science. Unlike most of her coworkers, Alicia doesn’t have any pets of her own, but she does have two family dogs back home, an 11-year-old Golden Retriever, Abby, and a 1-year-old Pitbull, Theo. Alicia was Theo’s foster when he was rescued as a puppy, and convinced her parents to adopt him after losing their 12-year-old Golden Retriever, Ellie, a few months earlier. In her free time, Alicia likes to work in her garden, take naps, and knit or embroider.

MegaN HERmaN

Clinic Manager

Megan Herman joined LHS team in 2013 as an Animal Care Associate. Over the years, she bounced around several other areas of the shelter while finishing Vet Tech School. Upon graduation, she joined the brand new medical team, eventually working her way up to Clinic Manager. Megan considers this role as her absolute dream job and loves that she is able to put her education and compassion to use, helping the people and animals in our community. In her free time, Megan enjoys spending her time with friends, fostering neonatal kittens as well as a variety of other medical anomalies, and spending time with her cats, most of which are previous LHS fosters — Monty, Sol, Crahes and Toby.

EthaN HRAbE

Behavior Coordinator

Ethan Hrabe joined Lawrence Humane Society in May 2013 as an Animal Care Associate. Prior to taking on the role of Behavior Coordinator in April 2018, Ethan had served as a Behavior Associate since October 2014 and implemented several enrichment programs including canine playgroups. In April 2017 he attended and graduated from Pat Miller’s Peaceable Paws Canine Behavior & Training Academy in Fairplay, Maryland and has applied the skills learned there to his role at Lawrence Humane Society. Ethan currently shares his home with his shepherd mix, Momma, his highly food motivated cat, Maritza Pizza, and his blind poodle (and former foster dog) Chicken Lillie.

RiKkI SWEareNgin

Customer Care Supervisor

Rikki Swearengin has had a love for animals for as long as she can remember. As a child Rikki had many pets and was constantly trying to bring home every stray that crossed her path. At the age of 14, she began to volunteer with the Lawrence Humane Society. The idea to make her passion her career quickly formed soon after. Rikki was hired as a Kennel Technician. In 2003, she left the Humane Society to explore other opportunities, but realized that something was missing in her career. In 2010, Rikki rejoined the Humane Society family as a Client Care Associate and, since then, has held many positions. She currently serves as the shelter’s Humane Investigation Manager and, in June of 2016, was certified as a Humane Animal Investigator through National Animal Cruelty Investigations School. When Rikki is not at the Humane Society, she is enjoying time with her children and pets.

SYdNEy MarTiN

Content Creation Coordinator

Sydney Martin joined the Lawrence Humane Society at the first-ever Content Creation Coordinator. With a background in graphic design and marketing, she utilizes her design and video skills to create entertaining content for the organization. Sydney is excited about the opportunity to use her creativity to help animals find their forever homes! In her free time, you’ll find her cooking up a storm in the kitchen, working on house renovations with her husband, traveling to the mountains, and exploring the beautiful city of Lawrence with her 4-year-old Australian Shepherd, Mishka.

KaTIE BarNETt

Animal Welfare Counsel

Katie graduated from Missouri State University and received her Juris Doctor from the University of Kansas School of Law. She was awarded the Walter Hiersteiner Outstanding Service Award by the law school faculty, which is given to the student whose service to her fellow students, university, and community, demonstrates the greatest promise for contribution to the legal profession and to society. Katie is the Founder of the KU Student Animal Legal Defense Fund, founded the Animal Cruelty Prosecution Clinic in conjunction with the Lawrence Humane Society, and worked for Best Friends Animal Society while in law school, and upon graduation as a legislative attorney. Katie operates her own practice in Lawrence, focusing on animal law and municipal law; representing pet owners, as well as cities, and training law enforcement on animal issues. The Lawrence Humane Society has been a client since the practice opened. Katie works as our Animal Welfare Counsel and liaison for legislative and legal issues on a state and local level. Katie is licensed to practice in Kansas and Missouri, and is a frequent speaker and author regarding animal law matters. Katie is a member of the Lawrence Human Relations Commission and a board member of the Symbiotic Behavioral Treatment Center. She lives in Lawrence with her husband Anthony, their two daughters, and four dogs, including Liam and Leonidas, who are registered therapy dogs with Pet Partners.

Board of DirEcTOrs

As a 501(c)3 nonprofit organization, the Lawrence Humane Society is governed by a volunteer Board of Directors. The Board determines and defines the organization’s mission, identifies its purpose and goals. The Lawrence Humane Society Board acts as the overall governing body, voting on major policy issues and playing a role in fundraising and community outreach.

The Board of Directors meets on the fourth Wednesday of each Month at 6:00pm. The first 15 minutes of each meeting are open to the public for questions, comments, and suggestions. If you would like to attend, please email us so we can provide sufficient time in our agenda.

2020 Board of Directors

Chair:
John Olsen, Westar Energy

Vice Chair:
Sandra Gautt, Community Volunteer

Treasurer:
Dale Finnestad, Hill’s Pet Nutrition

Secretary:
Charlotte Tritch, University of Kansas

Members:
Hilary C. Edwards, Willdan Performance Engineers
John Hanley, Equity Bank
Paula Hatcher, Community Volunteer
Dakota Loomis, Law Firm of Dakota Loomis
Alice Karakas Neumann, Education & Volunteer
Kirk Putman, Interim Executive Director of the Lawrence Humane Society (Retired)
Jolisa Buchner, Community Volunteer, Former Capital Campaign Co-Chair

Diretor Emeriti:
2013-2019 Al Horning, Hill’s Pet Nutrition (Retired)
2012-2019 Judy Hintzman, Ransom Memorial Hospital

EmPlOyMENT opPOrTuNiTIeS

Put your passion to work!

Lawrence Humane Society employees are a dedicated group of people committed to animal welfare. We value innovation, compassion, and excellence, and are always looking to add talented individuals to our team!

In addition to competitive salaries, we offer a comprehensive benefits package to our full-time staff members. Our benefits are designed to help our staff lead healthy and rewarding lives. They include:

  • Health insurance
  • Voluntary supplemental insurance programs
  • Vacation and sick time
  • Discounts on pet food, medication and limited veterinary services

Current Openings:

Reports to: Executive Director
Supervises: Operations Specialist, Animal Welfare Manager, Community Program Manager, Pet Resource Center Supervisor, Behavior Coordinator

Classification: Salaried (Exempt), Full-time

Position Summary

Are you a mission-driven, highly motivated leader looking to make a positive impact on the lives of pets and people? 

The Lawrence Humane Society (LHS) is seeking a dynamic individual to fill the position of Director of Operations, leading daily shelter operations and supervising a team of staff to provide progressive, life-saving programs for the animals in our care, and for the larger community of Lawrence, KS and Douglas County.

The Director of Operations will be responsible for:

Operational Management:

  • Overseeing daily shelter operations.
  • Employing sheltering best practices.
  • Ensuring humane and safe housing and care of animals.
  • Recruiting, training, and general supervision of operations staff including the Pet Resource Center, Animal Care & Enrichment, Behavior, Adoptions, Community Programs, Volunteer Management.
  • Cultivating staff through their continuing education.
  • Maintaining a positive company culture and employee morale.
  • Developing/updating/maintaining operational policies and procedures.
  • Providing direct feedback to employees on performance and maintain employee records; take disciplinary action when necessary.
  • Maintaining compliance with all local, state, and federal regulations. 
  • Establishing positive relationships with external partnerships, including animal control.
  • Analyze statistical data to evaluate efficiency and efficacy of operations.
  • Lead staff meetings, small and large.

Strategic Management:

  • Collaborating with staff to develop innovative programs.
  • Work with the Executive Director and other directors and managers to develop strategic plans and organizational goals.

Fiscal Management:

  • Participating in annual budget planning.
  • Overseeing expenditures associated with operational departments.
  • Ensuring good stewardship of resources.
  • Developing/updating/maintaining SOPs for accounting, cash management, financial reporting, and budgeting are followed.
  • Negotiates cost-effective contracts for areas of responsibility. 

Facility Management:

  • Ensuring the facility is clean and maintained.
  • Negotiating contracts and managing relationships with vendors and service providers to provide maintenance and repair to the facility.

The Director of Operations Should Demonstrate:

  • A commitment to the mission, vision, and goals of LHS.
  • High-quality written and verbal communications skills.
  • Appreciation for staff and volunteers.
  • The ability to motivate and educate others. 

Required Qualifications and Skills

  1. Bachelor’s degree and a minimum of four years of management experience, including budgetary and staff supervision, in animal welfare or a similar field, preferably a not-for-profit or an animal welfare organization. Previous experience may be accepted in lieu of a degree where appropriate.
  2. Demonstrated supervisory knowledge to include training methods, motivation and decision making techniques. Knowledge of employment-related laws and issues. Skill in mediating disputes, conflicts and grievances. Ability to train and effectively direct the activities of department heads.
  3. Demonstrated program management knowledge to include statistical methods, budgetary practices, and knowledge of local, state and federal regulations for the workplace.
  4. Must be a results-oriented self-starter who possesses strong leadership skills including outstanding communication skills – both oral and written.
  5. Ability to build alliances with community organizations and agencies. Ability to establish and maintain effective working relationships with vendors.
  6. Demonstrated personal communication skills to include knowledge of interviewing techniques, skill in writing and editing, and ability to express thought orally in a clear manner. Comfortable with public speaking.


To apply for this fulfilling opportunity, please click the “Apply Today” button at the bottom of this page. No phone calls please. Applications without a cover letter will not be reviewed.

Thank you for your interest in changing the lives of pet and people.

Are you a people person who takes pride in building relationships? Do you possess a natural charisma that lights up every room you enter? And are you also incredibly organized and efficient?

The Lawrence Humane Society is offering an opportunity for someone fresh to the fundraising scene to use your skills and talents to offer the animals of northeast Kansas second chances at the homes, health and happiness they deserve!

The Lawrence Humane Society is looking for a take-charge personality to be our next Donor Experience & Grants Coordinator.

This is the perfect opportunity for someone looking to start a promising career in the nonprofit world!

The right applicant for this outstanding opportunity will have a passion for changing and saving the lives of animals, demonstrate proven initiative, and live his/her life with intention and purpose. We are looking for a person who has that rare combination of being great with people while also being task-driven and organized.

Our Donor Experience & Grants Coordinator will help pets in Lawrence, Douglas County and beyond by:

  • Identifying and cultivating relationships with prospects and donors at or around the $1,000 level and below, including procuring gifts.
  • Overseeing donor stewardship calendar for all donors.
  • Running LHS’s new 72-hour TKU program for all donors.
  • Coordinating donor mailings, including direct mail appeals for prospect and house file lists.
  • Identifying grant funding opportunities.
  • Writing, submitting and managing grant proposals.
  • Tracking and reporting on grant updates to funders.
  • Leading the overall planning for fundraising events.
  • Developing and implementing small events designed for cultivating prospects and/or stewarding relationships with existing donors.
  • Maintaining proficient knowledge of LHS’s history and programs.
  • Assisting in development of marketing materials.
  • Helping the rest of the Development & Communications department with tasks as needed.

Qualifications:

  • One year of experience in a fundraising or sales setting.
  • Past experience planning parties or events.
  • Experience with a CRM or database management system.
  • Demonstrated understanding of the grant seeking process.
  • Excellent writing and grammar skills.
  • Ability to confidently ask for donations.
  • A passion for bettering the lives of animals and your community!

To apply for this fulfilling opportunity, please click the button below. No phone calls please. Applications without a cover letter will not be reviewed.

Thank you for your dedication to changing and saving the lives of animals in northeast Kansas.

Reports to: Pet Resource Center Supervisor

Classification: Hourly, Non-Exempt, FT or PT, Regular

Directly Supervises: N/A

Position Summary: Pet Resource Center (PRC) Counselors process all incoming animals, including stray, surrendered, transferred and fostered animals, and provide customer service to pet owners. They work to reunite animals with their owners, counsel the public on animal care and pet retention resources, set appointments for surrendered animals, and clean the Pet Resource Center and adjacent areas as needed.

Intake

  • Assist customers, Animal Control Officers, members of the public, fosters and transfer partners in intaking animals
  • Complete animal intake procedures, including initial vaccines, weight, age, sex, photo and movement to a clean, furnished kennel
  • Schedule appointments for pet surrender, spay/neuter services, follow-up visits, foster returns, and transfers
  • Assist customers in identifying and reclaiming lost pets and/or referring them to resources outside LHS if their animal is not here
  • Counsel customers on pet retention resources if applicable/available
  • Counsel customers on “Trap, Neuter, Vaccinate, Return” best practices and offer resources (traps, etc.) as applicable
  • Track all animal and customer data with care and diligence
  • Clean and disinfect kennels daily
  • Receive money and create receipts for transactions (fees, donations, merchandise, etc.)

Foster

  • Issue requests to the foster network to assist in fostering animals
  • Support fosters with prompt responses to their questions and concerns
  • Issue timely and clear appeals to fosters to return animals to LHS as needed for surgery, booster vaccinations, etc.
  • Enter foster notes into animal and person records in a timely and consistent manner to ensure LHS staff know the latest status of animals in foster

Transfer

  • Assist in the intake of transferred animals, ensuring timely, efficient and complete input of animal records from Source Agencies
  • Prepare records for animals being transferred out of LHS

Administrative

  • Maintain accurate, complete records and files on animals, customers, and other parties as needed
  • Answer phones, emails, and voicemails in a professional and timely manner
  • Prepare and submit timely reports on assigned activities as requested

Humane Investigations

  • Participate in LHS’ Humane Investigations meetings and actions, including documenting updates from municipal partners regarding cases, assisting Animal Control Officers on animal welfare checks, resource visits and owner issues, and providing support to LHS’ Animal Welfare Counsel on disposition recommendations and documentation of animal behavior and health status while in LHS care. 

General

  • Represent LHS in a courteous and professional manner at all times, providing excellent customer service to all customers, guests, colleagues and volunteers
  • Communicate critical information to colleagues as needed to ensure the highest standard of animal care
  • Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards. Report any injuries immediately.
  • Follow all LHS disease transmission prevention protocols
  • Other duties as assigned

Position Requirements:

  • At least 18 years of age
  • Legal U.S. Citizen or Permanent Resident
  • High School Diploma or GED
  • Effective written, verbal and interpersonal communication skills
  • Organized, detail-oriented self-starter
  • Windows and Microsoft Office proficiency
  • Commitment to ongoing learning and growth
  • Sound judgement in dealing with the public and handling sensitive and confidential information
  • Able to communicate effectively with people of various ages and backgrounds
  • Skilled dealing with upset and difficult individuals
  • No allergies to animals or chemical cleaning agents
  • Able to work holidays and weekends as needed

Preferred Skills/Knowledge:

  • Experience in the animal welfare field
  • Experience working for a nonprofit organization
  • Knowledge of basic animal handling, behavior and health
  • Basic knowledge of Google applications
  • Proven ability to work in a team environment with a variety of people

Work Environment and Physical Demands:

  • Considerable time communicating with the public
  • Regular contact with angry and emotional individuals, potentially dangerous animals, and deceased animals can occur
  • Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste
  • Exposure to high noise levels
  • Use of a portable radio and headset required
  • Work in a stationary position for extended periods of time using a computer
  • Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
  • Exposure to wet, cold, and/or humid conditions while working outdoors
  • Occasional need to operate LHS vehicles, including 1-ton pick-up truck and full-size van

This job description is intended to convey information essential to understanding the scope of the job and the general nature of work performed. It is not intended to be an exhaustive list of responsibilities, qualifications, skills or working conditions associated with the position. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals. Lawrence Humane Society is an at-will employer, and reserves the right to modify, interpret, or apply this job description in any way the Lawrence Humane Society desires.

To apply for this position, please click the button below.

Rolling Application Acceptance:

Reports to: Animal Welfare Manager

Classification: Hourly, Non-Exempt; Full-Time

Salary: $11.00/hour

Position Summary: Responsible for daily animal care and enrichment, kennel and facility sanitation, and providing customer service to shelter clients and volunteers.

Animal Care Duties:

  • Ensure animals have access to appropriate types and amount of food and water
  • Monitor animal health, including identifying and reporting illnesses and injuries
  • Monitor animal behavior and immediately report signs of aggression or stress
  • Ensure animals are collared and tagged as needed
  • Provide animals with appropriate kennel enrichment and exercise
  • Become familiar with animals and their personalities to aid in getting them adopted
  • Promote humane animal treatment and positive reinforcement training techniques

 

People Care Duties:

  • Assist owners looking for lost pets
  • Train and support volunteers and community service workers in the execution of their duties

 

Cleaning Duties:

  • Must be able to work in all areas of the shelter (Cats, Dogs, Isolation, etc.)
  • Clean and disinfect kennels and cages thoroughly and in a timely manner
  • Wash and disinfect dishes
  • Process laundry until complete, cleaning machines as needed
  • Clean, disinfect, and organize workrooms
  • Empty trash cans and put trash in the dumpster
  • Maintain inventory of supplies and unload/stock donations and supplies
  • Perform general housekeeping duties and help maintain the facility and grounds
  • Follow all disease control protocols

 

Record-Keeping Duties:

  • Ensure kennel signage is complete, visible, and neatly arranged
  • Ensure animals’ online records are up-to-date
  • Ensure records such as feeding and behavior charts are complete
  • Add notes about animals’ behavior to their records to assist in finding the right placements

 

General Duties:

  • Represent Lawrence Humane Society in a courteous and professional manner at all times
  • Provide excellent customer service to external and internal customers (colleagues)
  • Promptly report lost or broken equipment to supervisor
  • Promptly report when supplies are running low so they can be ordered
  • Actively promote a safe work environment by following all workplace safety rules, taking immediate action to prevent or address any safety hazard, and promptly reporting workplace injuries and near-misses
  • Respond promptly to radio and in-person requests for assistance in all areas of the shelter, including acknowledging the request and your ability to address it
  • Follow all policies and procedures in the LHS Personnel Practices employee handbook as well as other procedures communicated by management

 

Required:  High School Diploma or completion of G.E.D. equivalency; Effective written and verbal communication skills; No allergies to animals or chemical cleaning agents; Strong work ethic and ability to accurately follow detailed cleaning and animal care procedures

 

Skills/Abilities/Knowledge:  Experience in veterinary hospital, animal shelter, or kennel field; Experience working for a nonprofit or Associate’s or Bachelor’s Degree in related field; Knowledge of basic animal handling, behavior and health; Basic knowledge of Windows-based computer software; Basic knowledge of Google applications and/or Chameleon Software; Proven ability to work in a team environment with a variety of people; Strong customer service skills.

 

Physical Demands & Work Environment: Work is performed in a kennel environment with regular exposure to high noise levels, chemical cleaning agents, animal dander, wet floors, the elements (when working outdoors), potentially aggressive and dangerous animals and animal bites and scratches. Work requires walking, standing, bending, scrubbing, and reaching up to 10 hours a day, plus moving/walking dogs and occasionally lifting up to 50 pounds without assistance. Daily duties require reading and following instructions, using a computer workstation, and wearing a portable radio. Driving may be required. 

This job description provides a general understanding of the position and nature of work, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to this position. Lawrence Humane Society is an at-will employer. The employee or employer  may terminate employment at any time, without cause.

 

To apply for this position, please click the button below. 

Reports to: Customer Care Supervisor

Classification: Hourly, Non-Exempt; Full-Time

Salary: $11.00/hour

Position Summary: Assists in finding quality, caring homes for adoptable animals based on information obtained through discussion and counseling of potential adopters.

Key Duties:

  • Providing extraordinary service to the Lawrence Humane Society customers that visit or call to inquire about our services and programs.
  • Actively engaging members of the public from the moment they arrive or call, assisting and answering any questions.
  • Counseling prospective adopters to match the appropriate animal to the adopter(s) and educating them on proper care for that species in general.
  • Informing customers of the medical treatment the animals have received: i.e., shots, deworming, spay or neuter surgery, etc., educating them on necessary future veterinary care, and encouraging them to opt-in to available programs and services.
  • Handling dogs, cats, and occasionally other animals of all sizes, ages, temperaments and needs safely and appropriately.
  • Providing all animals with appropriate housing, food, water, bedding, toys and other mental stimulation and enrichment.
  • Cleaning kennels and adoptions area daily to ensure the facility is clean and sanitized at all times.
  • Monitoring health of animals and rapidly identify any health issues and report to medical staff immediately.
  • Fielding calls using a multi-line phone system and transfer calls to proper departments.
  • Counseling callers or in-person patrons in regards to their situations with the utmost respect and understanding.
  • Fielding inquiries from public regarding animal behavior, training, and providing options as necessary.
  • Displaying strong organizational skills and follows through on job assignments.
  • Exercising good judgement when it comes to handling multiple tasks, ensuring the immediate tasks take priority.
  • Participating in stress and disease reduction efforts through adherence to Standard Operating Procedures.
  • Ensuring all animals are clearly and consistently marked with accurate, up-to-date, easy to read information.
  • Using shelter database and employee communication systems to keep accurate animal inventory, write animal behavior and other memos, submit medical exam requests, place holds on animals.
  • Processing adoptions and related paperwork on a daily basis, collecting adoption fees, issuing receipts for the collection of fees, and maintaining records of adoption sales transactions, with a positive attitude.
  • Offering help to team members when needed.
  • Other duties as assigned.

 

Required: High School Diploma or completion of G.E.D. equivalency; Effective written and verbal communication skills; No allergies to animals or chemical cleaning agents

 

Skills/Abilities/Knowledge: Experience in customer service preferred; knowledge of basic animal handling; basic knowledge of Windows-based computer software; basic knowledge of google applications; proven ability to work in a team environment with a variety of people

 

Physical Demands & Work Environment: Work is performed in a kennel environment with regular exposure to high noise levels, chemical cleaning agents, animal dander, and wet floors. Exposure to the elements when working outdoors. Exposure to potentially aggressive and dangerous animals and animal bites and scratches. Work requires walking, standing, bending, scrubbing, and reaching up to 10 hours a day, plus moving/walking dogs and lifting up to 40 pounds without assistance. Daily duties require reading and following instructions; using a computer workstation; wearing a portable radio and headset. Driving may be required.

 

This job description provides a general understanding of the position and nature of work, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to this position. Lawrence Humane Society is an at-will employer. The employee or employer may terminate employment at any time, without cause.

 

To apply for this position, please click the button below.

Reports to: Pet Resource Center Supervisor

Classification: Hourly, Non-Exempt, FT or PT, Regular

Directly Supervises: N/A

Position Summary: Pet Resource Center (PRC) Counselors process all incoming animals, including stray, surrendered, transferred and fostered animals, and provide customer service to pet owners. They work to reunite animals with their owners, counsel the public on animal care and pet retention resources, set appointments for surrendered animals, and clean the Pet Resource Center and adjacent areas as needed.

Intake

  • Assist customers, Animal Control Officers, members of the public, fosters and transfer partners in intaking animals
  • Complete animal intake procedures, including initial vaccines, weight, age, sex, photo and movement to a clean, furnished kennel
  • Schedule appointments for pet surrender, spay/neuter services, follow-up visits, foster returns, and transfers
  • Assist customers in identifying and reclaiming lost pets and/or referring them to resources outside LHS if their animal is not here
  • Counsel customers on pet retention resources if applicable/available
  • Counsel customers on “Trap, Neuter, Vaccinate, Return” best practices and offer resources (traps, etc.) as applicable
  • Track all animal and customer data with care and diligence
  • Clean and disinfect kennels daily
  • Receive money and create receipts for transactions (fees, donations, merchandise, etc.)

 

Foster

  • Issue requests to the foster network to assist in fostering animals
  • Support fosters with prompt responses to their questions and concerns
  • Issue timely and clear appeals to fosters to return animals to LHS as needed for surgery, booster vaccinations, etc.
  • Enter foster notes into animal and person records in a timely and consistent manner to ensure LHS staff know the latest status of animals in foster

 

Transfer

  • Assist in the intake of transferred animals, ensuring timely, efficient and complete input of animal records from Source Agencies
  • Prepare records for animals being transferred out of LHS

 

Administrative

  • Maintain accurate, complete records and files on animals, customers, and other parties as needed
  • Answer phones, emails, and voicemails in a professional and timely manner
  • Prepare and submit timely reports on assigned activities as requested

 

Humane Investigations

  • Participate in LHS’ Humane Investigations meetings and actions, including documenting updates from municipal partners regarding cases, assisting Animal Control Officers on animal welfare checks, resource visits and owner issues, and providing support to LHS’ Animal Welfare Counsel on disposition recommendations and documentation of animal behavior and health status while in LHS care. 

 

General

  • Represent LHS in a courteous and professional manner at all times, providing excellent customer service to all customers, guests, colleagues and volunteers
  • Communicate critical information to colleagues as needed to ensure the highest standard of animal care
  • Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards. Report any injuries immediately.
  • Follow all LHS disease transmission prevention protocols
  • Other duties as assigned

 

Position Requirements:

  • At least 18 years of age
  • Legal U.S. Citizen or Permanent Resident
  • High School Diploma or GED
  • Effective written, verbal and interpersonal communication skills
  • Organized, detail-oriented self-starter
  • Windows and Microsoft Office proficiency
  • Commitment to ongoing learning and growth
  • Sound judgement in dealing with the public and handling sensitive and confidential information
  • Able to communicate effectively with people of various ages and backgrounds
  • Skilled dealing with upset and difficult individuals
  • No allergies to animals or chemical cleaning agents
  • Able to work holidays and weekends as needed

 

Preferred Skills/Knowledge:

  • Experience in the animal welfare field
  • Experience working for a nonprofit organization
  • Knowledge of basic animal handling, behavior and health
  • Basic knowledge of Google applications
  • Proven ability to work in a team environment with a variety of people

 

Work Environment and Physical Demands:

  • Considerable time communicating with the public
  • Regular contact with angry and emotional individuals, potentially dangerous animals, and deceased animals can occur
  • Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste
  • Exposure to high noise levels
  • Use of a portable radio and headset required
  • Work in a stationary position for extended periods of time using a computer
  • Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
  • Exposure to wet, cold, and/or humid conditions while working outdoors
  • Occasional need to operate LHS vehicles, including 1-ton pick-up truck and full-size van

 

This job description is intended to convey information essential to understanding the scope of the job and the general nature of work performed. It is not intended to be an exhaustive list of responsibilities, qualifications, skills or working conditions associated with the position. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals. Lawrence Humane Society is an at-will employer, and reserves the right to modify, interpret, or apply this job description in any way the Lawrence Humane Society desires.

 

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