Reports to: Executive Director
Supervises: Operations Specialist, Animal Welfare Manager, Community Program Manager, Pet Resource Center Supervisor, Behavior Coordinator

Classification: Salaried (Exempt), Full-time

Position Summary

Are you a mission-driven, highly motivated leader looking to make a positive impact on the lives of pets and people? 

The Lawrence Humane Society (LHS) is seeking a dynamic individual to fill the position of Director of Operations, leading daily shelter operations and supervising a team of staff to provide progressive, life-saving programs for the animals in our care, and for the larger community of Lawrence, KS and Douglas County.

The Director of Operations will be responsible for:

Operational Management:

• Overseeing daily shelter operations.
• Employing sheltering best practices.
• Ensuring humane and safe housing and care of animals.
• Recruiting, training, and general supervision of operations staff including the Pet Resource Center, Animal Care & Enrichment, Behavior, Adoptions, Community Programs, Volunteer Management.
• Cultivating staff through their continuing education.
• Maintaining a positive company culture and employee morale.
• Developing/updating/maintaining operational policies and procedures.
• Providing direct feedback to employees on performance and maintain employee records; take disciplinary action when necessary.
• Maintaining compliance with all local, state, and federal regulations. 
• Establishing positive relationships with external partnerships, including animal control.
• Analyze statistical data to evaluate efficiency and efficacy of operations.
• Lead staff meetings, small and large.

Strategic Management:

• Collaborating with staff to develop innovative programs.
• Work with the Executive Director and other directors and managers to develop strategic plans and organizational goals.

Fiscal Management:

• Participating in annual budget planning.
• Overseeing expenditures associated with operational departments.
• Ensuring good stewardship of resources.
• Developing/updating/maintaining SOPs for accounting, cash management, financial reporting, and budgeting are followed.
• Negotiates cost-effective contracts for areas of responsibility. 

Facility Management:

• Ensuring the facility is clean and maintained.
• Negotiating contracts and managing relationships with vendors and service providers to provide maintenance and repair to the facility.

The Director of Operations Should Demonstrate:

• A commitment to the mission, vision, and goals of LHS.
• High-quality written and verbal communications skills.
• Appreciation for staff and volunteers.
• The ability to motivate and educate others. 

Required Qualifications and Skills

1. Bachelor’s degree and a minimum of four years of management experience, including budgetary and staff supervision, in animal welfare or a similar field, preferably a not-for-profit or an animal welfare organization. Previous experience may be accepted in lieu of a degree where appropriate.
2. Demonstrated supervisory knowledge to include training methods, motivation and decision making techniques. Knowledge of employment-related laws and issues. Skill in mediating disputes, conflicts and grievances. Ability to train and effectively direct the activities of department heads.
3. Demonstrated program management knowledge to include statistical methods, budgetary practices, and knowledge of local, state and federal regulations for the workplace.
4. Must be a results-oriented self-starter who possesses strong leadership skills including outstanding communication skills – both oral and written.
5. Ability to build alliances with community organizations and agencies. Ability to establish and maintain effective working relationships with vendors.
6. Demonstrated personal communication skills to include knowledge of interviewing techniques, skill in writing and editing, and ability to express thought orally in a clear manner. Comfortable with public speaking.

To apply for this fulfilling opportunity, please click the “Apply Today” button at the bottom of this page. No phone calls please. Applications without a cover letter will not be reviewed.

Thank you for your interest in changing the lives of pet and people.

Are you a people person who takes pride in building relationships? Do you possess a natural charisma that lights up every room you enter? And are you also incredibly organized and efficient?

The Lawrence Humane Society is offering an opportunity for someone fresh to the fundraising scene to use your skills and talents to offer the animals of northeast Kansas second chances at the homes, health and happiness they deserve!

The Lawrence Humane Society is looking for a take-charge personality to be our next Donor Experience & Grants Coordinator.

This is the perfect opportunity for someone looking to start a promising career in the nonprofit world!

The right applicant for this outstanding opportunity will have a passion for changing and saving the lives of animals, demonstrate proven initiative, and live his/her life with intention and purpose. We are looking for a person who has that rare combination of being great with people while also being task-driven and organized.

Our Donor Experience & Grants Coordinator will help pets in Lawrence, Douglas County and beyond by:

• Identifying and cultivating relationships with prospects and donors at or around the $1,000 level and below, including procuring gifts.
• Overseeing donor stewardship calendar for all donors.
• Running LHS’s new 72-hour TKU program for all donors.
• Coordinating donor mailings, including direct mail appeals for prospect and house file lists.
• Identifying grant funding opportunities.
• Writing, submitting and managing grant proposals.
• Tracking and reporting on grant updates to funders.
• Leading the overall planning for fundraising events.
• Developing and implementing small events designed for cultivating prospects and/or stewarding relationships with existing donors.
• Maintaining proficient knowledge of LHS’s history and programs.
• Assisting in development of marketing materials.
• Helping the rest of the Development & Communications department with tasks as needed.

Qualifications:

• One year of experience in a fundraising or sales setting.
• Past experience planning parties or events.
• Experience with a CRM or database management system.
• Demonstrated understanding of the grant seeking process.
• Excellent writing and grammar skills.
• Ability to confidently ask for donations.
• A passion for bettering the lives of animals and your community!

To apply for this fulfilling opportunity, please click the button below. No phone calls please. Applications without a cover letter will not be reviewed.

Thank you for your dedication to changing and saving the lives of animals in northeast Kansas.

Reports to: Pet Resource Center Supervisor

Classification: Hourly, Non-Exempt, FT or PT, Regular

Directly Supervises: N/A

Position Summary: Pet Resource Center (PRC) Counselors process all incoming animals, including stray, surrendered, transferred and fostered animals, and provide customer service to pet owners. They work to reunite animals with their owners, counsel the public on animal care and pet retention resources, set appointments for surrendered animals, and clean the Pet Resource Center and adjacent areas as needed.

Intake

• Assist customers, Animal Control Officers, members of the public, fosters and transfer partners in intaking animals
• Complete animal intake procedures, including initial vaccines, weight, age, sex, photo and movement to a clean, furnished kennel
• Schedule appointments for pet surrender, spay/neuter services, follow-up visits, foster returns, and transfers
• Assist customers in identifying and reclaiming lost pets and/or referring them to resources outside LHS if their animal is not here
• Counsel customers on pet retention resources if applicable/available
• Counsel customers on “Trap, Neuter, Vaccinate, Return” best practices and offer resources (traps, etc.) as applicable
• Track all animal and customer data with care and diligence
• Clean and disinfect kennels daily
• Receive money and create receipts for transactions (fees, donations, merchandise, etc.)

Foster

• Issue requests to the foster network to assist in fostering animals
• Support fosters with prompt responses to their questions and concerns
• Issue timely and clear appeals to fosters to return animals to LHS as needed for surgery, booster vaccinations, etc.
• Enter foster notes into animal and person records in a timely and consistent manner to ensure LHS staff know the latest status of animals in foster

Transfer

• Assist in the intake of transferred animals, ensuring timely, efficient and complete input of animal records from Source Agencies
• Prepare records for animals being transferred out of LHS

Administrative

• Maintain accurate, complete records and files on animals, customers, and other parties as needed
• Answer phones, emails, and voicemails in a professional and timely manner
• Prepare and submit timely reports on assigned activities as requested

Humane Investigations

• Participate in LHS’ Humane Investigations meetings and actions, including documenting updates from municipal partners regarding cases, assisting Animal Control Officers on animal welfare checks, resource visits and owner issues, and providing support to LHS’ Animal Welfare Counsel on disposition recommendations and documentation of animal behavior and health status while in LHS care. 

General

• Represent LHS in a courteous and professional manner at all times, providing excellent customer service to all customers, guests, colleagues and volunteers
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards. Report any injuries immediately.
• Follow all LHS disease transmission prevention protocols
• Other duties as assigned

Position Requirements:

• At least 18 years of age
• Legal U.S. Citizen or Permanent Resident
• High School Diploma or GED
• Effective written, verbal and interpersonal communication skills
• Organized, detail-oriented self-starter
• Windows and Microsoft Office proficiency
• Commitment to ongoing learning and growth
• Sound judgement in dealing with the public and handling sensitive and confidential information
• Able to communicate effectively with people of various ages and backgrounds
• Skilled dealing with upset and difficult individuals
• No allergies to animals or chemical cleaning agents
• Able to work holidays and weekends as needed

Preferred Skills/Knowledge:

• Experience in the animal welfare field
• Experience working for a nonprofit organization
• Knowledge of basic animal handling, behavior and health
• Basic knowledge of Google applications
• Proven ability to work in a team environment with a variety of people

Work Environment and Physical Demands:

• Considerable time communicating with the public
• Regular contact with angry and emotional individuals, potentially dangerous animals, and deceased animals can occur
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste
• Exposure to high noise levels
• Use of a portable radio and headset required
• Work in a stationary position for extended periods of time using a computer
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
• Exposure to wet, cold, and/or humid conditions while working outdoors
• Occasional need to operate LHS vehicles, including 1-ton pick-up truck and full-size van

This job description is intended to convey information essential to understanding the scope of the job and the general nature of work performed. It is not intended to be an exhaustive list of responsibilities, qualifications, skills or working conditions associated with the position. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals. Lawrence Humane Society is an at-will employer, and reserves the right to modify, interpret, or apply this job description in any way the Lawrence Humane Society desires.

To apply for this position, please click the button below.

Reports to: Customer Care Supervisor

Classification: Hourly, Non-Exempt; Full-Time

Salary: $11.00/hour

Position Summary: Assists in finding quality, caring homes for adoptable animals based on information obtained through discussion and counseling of potential adopters.

Key Duties:

• Providing extraordinary service to the Lawrence Humane Society customers that visit or call to inquire about our services and programs.
• Actively engaging members of the public from the moment they arrive or call, assisting and answering any questions.
• Counseling prospective adopters to match the appropriate animal to the adopter(s) and educating them on proper care for that species in general.
• Informing customers of the medical treatment the animals have received: i.e., shots, deworming, spay or neuter surgery, etc., educating them on necessary future veterinary care, and encouraging them to opt-in to available programs and services.
• Handling dogs, cats, and occasionally other animals of all sizes, ages, temperaments and needs safely and appropriately.
• Providing all animals with appropriate housing, food, water, bedding, toys and other mental stimulation and enrichment.
• Cleaning kennels and adoptions area daily to ensure the facility is clean and sanitized at all times.
• Monitoring health of animals and rapidly identify any health issues and report to medical staff immediately.
• Fielding calls using a multi-line phone system and transfer calls to proper departments.
• Counseling callers or in-person patrons in regards to their situations with the utmost respect and understanding.
• Fielding inquiries from public regarding animal behavior, training, and providing options as necessary.
• Displaying strong organizational skills and follows through on job assignments.
• Exercising good judgement when it comes to handling multiple tasks, ensuring the immediate tasks take priority.
• Participating in stress and disease reduction efforts through adherence to Standard Operating Procedures.
• Ensuring all animals are clearly and consistently marked with accurate, up-to-date, easy to read information.
• Using shelter database and employee communication systems to keep accurate animal inventory, write animal behavior and other memos, submit medical exam requests, place holds on animals.
• Processing adoptions and related paperwork on a daily basis, collecting adoption fees, issuing receipts for the collection of fees, and maintaining records of adoption sales transactions, with a positive attitude.
• Offering help to team members when needed.
• Other duties as assigned.

Required: High School Diploma or completion of G.E.D. equivalency; Effective written and verbal communication skills; No allergies to animals or chemical cleaning agents

Skills/Abilities/Knowledge: Experience in customer service preferred; knowledge of basic animal handling; basic knowledge of Windows-based computer software; basic knowledge of google applications; proven ability to work in a team environment with a variety of people

Physical Demands & Work Environment: Work is performed in a kennel environment with regular exposure to high noise levels, chemical cleaning agents, animal dander, and wet floors. Exposure to the elements when working outdoors. Exposure to potentially aggressive and dangerous animals and animal bites and scratches. Work requires walking, standing, bending, scrubbing, and reaching up to 10 hours a day, plus moving/walking dogs and lifting up to 40 pounds without assistance. Daily duties require reading and following instructions; using a computer workstation; wearing a portable radio and headset. Driving may be required.

This job description provides a general understanding of the position and nature of work, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to this position. Lawrence Humane Society is an at-will employer. The employee or employer may terminate employment at any time, without cause.

To apply for this position, please click the button below.