Position Summary:
Customer Care Associates at Lawrence Humane Society (LHS) are compassionate, hard-working professionals who enjoy a fast-paced, team-oriented environment. Their primary goal is to find suitable homes for the animals in LHS’ care by working with customers who visit the shelter and counseling them towards a great fit with one (or more) of our animals. Other duties include data entry, handling payments and donations, providing direct animal care and cleaning various areas of the shelter on a daily basis. LHS utilizes an open adoption philosophy that emphasizes reducing barriers and saving lives.

Responsibilities:

Customer Service

• Provide extraordinary service to LHS customers who visit or call to inquire about our services and programs
• Actively engage members of the public from the moment they arrive or call LHS
• Counsel prospective adopters to match the appropriate animal to the adopter(s) and educate them on proper animal care
• Inform customers of the animal’s noted medical and behavioral history at LHS and prior (as available)
• Counsel customers on necessary future and ongoing veterinary care as well as any applicable programs and services
• Field (or transfer as needed) calls using a multi-line phone system
• Provide compassionate, respectful counseling to customers when the adoption is not a good fit

Animal Care

• Work with colleagues to provide all animals in LHS’ care with appropriate housing, food, water, bedding, toys and other mental and physical stimulation and enrichment
• Handle dogs (of various sizes and temperaments), cats, and occasionally small mammals (rabbits, guinea pigs, etc.) safely and appropriately throughout the completion of daily cleaning and animal care tasks
• Adhere to established Standard Operating Procedures for shelter operations
• Monitor animals’ health and immediately report any concerns to medical staff

Cleaning

• Thoroughly clean kennels and other animal areas daily and as needed, helping to ensure a clean and sanitary facility at all times
• Use shelter database software and other means of communication and data tracking to to keep an accurate animal inventory, input animal behavior notes and other memos, submit medical exam requests, place holds, etc.

Data Entry and Administrative Tasks

• Process adoptions and related paperwork, collect adoption and other fees, issue receipts, and maintain records of adoption sales transactions
• Ensure all animal kennels are clearly and consistently labeled with accurate, up-to-date information about the animals residing in them

General

• Represent LHS in a courteous and professional manner at all times, providing excellent customer service to all customers, guests, colleagues and volunteers
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards. Report any injuries immediately.
• Follow all LHS disease transmission prevention protocols

• Other duties as assigned

Position Requirements:

• At least 18 years of age

• Legal U.S. Citizen or Permanent Resident
• Compassion and empathy for animal and human clients

• Effective written, verbal and interpersonal communication skills
• Maturity and professionalism
• Organized, detail-oriented, “self-starter” work ethic
• Problem solving skills
• Ability to work individually and on a team
• Windows and Microsoft Office proficiency. Ability to learn new software.
• Commitment to ongoing learning and growth
• Sound judgement in handling sensitive and confidential information
• Able to communicate effectively with people of various ages and backgrounds

• No allergies to animals or chemical cleaning agents
• Able to work holidays and weekends as needed

Preferred Skills/Knowledge:

• Strong customer service background
• Ability to learn computer software quickly
• Calm and level-headed in difficult and emotional situations
• Experience in the animal welfare field

• Experience working for a nonprofit organization
• Knowledge of basic animal handling, behavior and health
• Basic knowledge of Google applications
• Proven ability to work in a team environment with a variety of people

Work Environment and Physical Demands:

• Considerable time communicating with the public
• Contact with angry and emotional individuals, potentially dangerous animals, and deceased animals can occur
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste
• Exposure to high noise levels
• Use of a portable radio and headset required
• Work in a stationary position for extended periods of time using a computer
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
• Exposure to wet, cold, and/or humid conditions while working outdoors
• Occasional need to operate LHS vehicles, including 1-ton pick-up truck and full-size van (preferred, not required).

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experiences.

POSITION: Animal Services Office
REPORTS TO: Animal Services Manager
CLASSIFICAION: Non-Exempt (hourly), Full Time
SUPRERVISORY RESPONSIBILITIES: No

POSITION SUMMARY

The mission of the Lawrence Humane Society (LHS) is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis. We believe in respecting and supporting the pet and pet owner and seek to create a work culture that promotes compassion, innovation, and excellence.

The Pet Resource Center (PRC) is an integral component of achieving this mission. The PRC is staffed by three Community Caseworkers who report to the Community Caseworker Supervisor, one Animal Services Supervisor, one Animal Services Community Caseworker, and is led by the Senior Manager of Community Support Services. We believe in respecting and supporting the pet and pet owner and seek to create a work culture that promotes compassion, innovation, and excellence. Community Caseworkers are responsible for all animals entering the shelter through law enforcement, Animal Control, our own Animal Services division, transfers, stray pets found, and at times, owner surrenders. Community Caseworkers process incoming requests for pet surrenders, work with pet owners to keep pets in the home, work with community partners and human service organizations to create solutions for pets and owners, and counsel the public on animal care.

At a time when animal control field services is undergoing a renaissance, challenging commonly held views on the role of punitive enforcement, mandatory impoundment, proposing new approaches to solving noncompliance in the community, the Animal Services Community Caseworker is a critical new role within the organization that supports the Animal Services division and the PRC.

The Animal Services Officer works both in the field and in the PRC at the shelter . This position will help usher in a new understanding of what “success” looks like when enforcement officers work to encourage compliance over punishment for violations of animal-related offenses. They will work collaboratively with Community Caseworkers within the Pet Resource Center, ensuring programs are utilized to ensure compliance. This position partners closely with the Animal Services Manager and Animal Welfare Counsel to use a field services model committed to compliance and equity within our community.

The position is subject to the common risks of animal control enforcement and care.  Work is performed in accordance with local ordinances and state statutes. 

The Animal Services Community Caseworker reports to the Animal Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field Work 

• Process all incoming animals, including stray, surrendered, and transferred animals. Support colleagues in managing animal flow. Employ the use of lower stress animal handling techniques.
• Deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.
• Respond to pet owners requesting assistance.
• Become familiar with community resources such as food banks, medical services, housing assistance, and other human services programs. Connect pet owners to community resources that they may need.
• Offer information and counseling on spay/neuter, animal behavior, basic veterinary care, and general pet care both at the shelter and in the field.
• Offer owners food, crates, carriers, and other supplies that may be available while at the shelter and in the field.
• Understand and abide by all federal, state, and local ordinances, as well as state regulations.
• Diligently enter communication and information into shelter management software, retrieve and report on data collected, and offer solutions based on data collected.
• Keep records of all communications and assistance provided to pet owners and community members. Track data with care and diligence.
• Provide re-homing packets to owners who wish to rehome their pets privately. Include adoption information, meet and greet instructions, questions to ask future owners, etc.
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care and customer service.
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards.
• Follow all LHS disease transmission prevention protocols.
• Participate in interdepartmental discussions to support and develop LHS initiatives.
• Receive and respond to requests for animal control service(s), including but not limited to aiding residents in the compliance of animal control regulations, capturing and confining of stray animals and attempting to locate and return animal to the owners prior to impoundment, rescuing injured and diseased animals and impounding, when necessary, dangerous animals.
• Treat all animals humanely, properly and with compassion at all times.
• Maintain records of various impounds, road activities, investigations, etc.
• Conduct investigations and issue citations (when appropriate) for violations of local (county) ordinances,
• Testify in administrative hearings or district court, when compliance efforts fail against owners who disregard or violate ordinances.
• Operate a company vehicle in carrying out enforcement duties.
• Maintains all assigned equipment to ensure cleanliness and proper functioning.
• Maintain a knowledge of safe capture of all types of animals.

Diversity, Equity, and Inclusion

• Ensure that all interactions, process, and procedures meet the organizational DEI lens.
• Follow the organizational ethos of non-judgmental service to the Douglas County community.
• Work collaboratively with community members and partner organizations provide solutions that address root causes for animal ordinance violations.
• Support the Animal Services Manager in efforts to increase outreach to communities historically underserved and lacking relationships with LHS. Build and strengthen trusted relationships with all members of the community.

QUALIFICATIONS

• High School Diploma or equivalent.
• Compassion for animals and pet owners, sometimes in emotionally difficult and complex situations, without judgment.
• Passion for serving the community as a whole and individual people.
• Highly collaborative with colleagues and community partners.
• Demonstrably sound judgement in dealing with the public and handling sensitive and confidential information.
• Highly developed critical thinking skills, a commitment to ongoing learning and growth, and a willingness to consistently address process improvement.
• Skilled at conflict resolution and dealing with challenging individuals.
• Ability to prioritize, multi-task, and endure a fast pace.
• Effective written, verbal and interpersonal communication skills with a diverse range of individuals, sometimes in an emotional, fast-paced setting.
• Proficiency with computers and able to quickly learn new software.
• General animal behavior and care knowledge.
• Attention to detail and accuracy in documentation and data entry.
• Valid driver’s license and a safe driving record.
• Must be able to complete coursework and pass certification exam for National Animal Control (NACA) ACO Basics I & II Certification within the first quarter of 2022.
• Must be able to complete in-house training program.

COMPETENCIES

• Proven track record of being intentionally inclusive and welcoming, particularly with communities different than one’s self.
• Evident desire to serve both people and pets; demonstrating compassion for animals and people, sometimes in emotionally difficult and complex situations, without judgment.
• Ability to set and meet goals and balance multiple projects, possessing strong time management and organizational skills.
• Effective, experienced, and confident public speaker.
• Proficiency in Microsoft Office. Ability to learn how to use new software, platforms, and applications to efficiently and effectively manage information.
• Goal-driven, holding self accountable to department and organizational goals, with effective skills at prioritizing and redirecting activities to achieve the desired outcomes.
• Highly developed critical thinking skills and a focus on consistent process improvement.
• Ability to work independently and as part of a team.

An ideal candidate will embody the following characteristics:

• Tact and courtesy in explaining proper animal care and animal control regulations to animal owners and the general public.
• Ability to engage and actively listening when communicating with others so that others feel heard and understood.
• Ability to remain pleasant and calm in a high stress environment.
• Working knowledge of, or ability to learn, relevant laws and ordinances related to animal control.
• Highly strategic, never losing sight of the big picture.
• Independent judgment and initiative in application of the law, once trained.
• Handling animals of all temperaments, species, breeds, and sizes in a humane and safe manner.
• Ability to work with animals of unknown disposition and animals who may exhibit medical and/or other problems, including aggressive tendencies.
• Ability to use the equipment and physical means necessary for the purpose of capturing and caring for animals.
• Ability to record and maintain accurate records concerning daily activities, calls and investigations.
• Ability to communicate effectively in oral and written forms.
• Works with minimal supervision and direction.
• Attention to detail in record keeping.
• Willingness to work any shift, including weekends and holiday (including limited notice response for emergencies and disaster response).

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to handle domestic, exotic, wildlife, and animals with dangerous or unknown temperament. 
• Exposure to animals and all risks associated with animal contact including bites, scratches, dander, parasites, infectious/zoonotic diseases, strong odors and fumes from caustic chemicals, and animal waste.
• Periodic exposure to ill and deceased animals in the course of work.
• Regular contact with upset and emotional individuals.
• Physically able to operate a variety of machinery and equipment including a motor vehicle, two-way radios, hand tools, animal traps, etc. 
• Changing work environment with a shared work space.
• Work in a stationary position for extended periods of time using a computer.
• Use of company vehicle to perform work in the field, in all weather conditions.
• Considerable time communicating with the public.
• Exposure to high noise levels.
• Traverse the facility and grounds as well as the field for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment.
• Exposure to wet, cold, and/or humid conditions when working outdoors.

HOW TO APPLY:
To apply for this position, please send a cover letter and resume to Shannon Wells, Executive Director, swells@lawrencehumane.org. (Please do not use the Apply Today button below.)

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experien

Position Summary: 

Lawrence Humane Society (LHS) is an animal shelter in Lawrence, KS that serves the needs of homeless companion animals, finds safe homes for more than 3,000 animals each year, offers 24-hour daily rescue for injured stray animals, and investigates allegations of animal abuse to assist law enforcement. More than 4,000 animals are admitted to our shelter every year.

The Behavior Associate works under the direction of the Behavior Coordinator to implement, and monitor all programs intended to identify, correct, and prevent problem behavior in cats and dogs, in addition to enrichment functions, including daily playgroups for all dogs in the facility.  The Behavior Associate will participate in discussions about treatment and placement pathways for shelter animals.

The Behavior Associate is responsible for the supervision, training, development and support of behavior volunteers, as well as training new staff on LHS behavior programs and animal handling, body language, and more specialized behavior topics as needed. The Behavior Associate will teach handling and socialization to new staff and volunteers and work with dedicated volunteers to assist with the behavior department in meeting training goals for individual animals.  

Key Responsibilities: 

Daily Operation of Behavior Programs:

• Facilitate daily behavior program activities, including playgroups, dog and cat assessments, and animal socialization training classes;
• Facilitate animal behavior and handling training to staff and volunteers;
• Maintain accurate and complete records on animals, behavior modification plans, staff, volunteers, correspondence with the public, and activities related to behavior program;
• Participate in weekly discussions about the behavioral health of individual animals in care and help develop plans to move each animal toward outcome, with the goal of positive outcome whenever possible.  Discuss euthanasia when appropriate due to severe behavior concerns.
• Provide referral information and advice on animal behavior issues, training methods and training equipment to staff, volunteers, other stakeholders and the public both scheduled and unscheduled;
• Work in collaboration with the Behavior Coordinator to design and manage individual training programs and behavior modification plans for shelter animals to improve behavior and increase chance for adoption;
• Meet with members of the public who are surrendering their animal to glean detailed behavior information in order to help decide appropriate placement for the animal;

Position Requirements:

• At least 18 years of age and a legal U.S. Citizen or Permanent Resident

• High School Diploma or GED

• Knowledge of cat and dog breed characteristics and behaviors, animal restraint and handling techniques. Ability to interpret animal body language.
• Demonstrably sound judgment in dealing with the public and handling sensitive and confidential information
• Able to communicate effectively in person, on the phone, and through writing with people of various ages and backgrounds
• Ability to work independently and as part of a team
• Ability to teach small groups of people and individuals behavioral concepts
• Commitment to ongoing learning and growth
• No allergies to animals or chemical cleaning agents

Preferred Skills/Knowledge:

• Formal dog training certification
• Basic knowledge of Google applications
• Experience in planning, leading and managing strategic projects
• Experience designing, conducting and analyzing research projects in an animal shelter environment

Work Environment and Physical Demands:

• Work in a stationary position for extended periods of time using a computer
• Traverse the LHS facility and grounds for extended periods of time performing labor that may include walking, reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals and animal waste
• Exposure to wet, cold, and/or humid conditions while working outdoors
• Exposure to high noise levels
• Use of a portable radio and headset required.

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcomes such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society

POSITION: Community Caseworker
DEPARTMENT: Pet Resource Center
REPORTS TO: Community Caseworker Supervisor
CLASSIFICATION: Non-exempt (hourly), full-time

POSITION SUMMARY:
The mission of the Lawrence Humane Society is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis.

The Pet Resource Center (PRC) is an integral component of achieving this mission. The PRC is staffed by three Community Caseworkers who report to the Community Caseworker Supervisor, and is led by the Senior Manager of Social Work. We believe in respecting and supporting the pet and pet owner and seek to create a work culture that promotes compassion, innovation, and excellence. Community Caseworkers are responsible for all animals entering the shelter through law enforcement, Animal Control, transfers, stray pets found, and at times, owner surrenders. Community Caseworkers process incoming requests for pet surrenders, work with pet owners to keep pets in the home, work with community partners and human service organizations to create solutions for pets and owners, and counsel the public on animal care.

RESPONSIBITIES:

• Process all incoming animals, including stray, surrendered, and transferred animals. Support colleagues in managing animal flow. Employ the use of lower stress animal handling techniques.
• Deliver services and programs with an open-minded and inclusive attitude.  Treat each community encounter with respect, kindness, and compassion.
• Respond to pet owners requesting assistance.
• Become familiar with community resources such as food banks, medical services, housing assistance, and other human services programs. Connect pet owners to community resources that they may need.
• Offer information and counseling on spay/neuter, animal behavior, basic veterinary care, and general pet care. 
• Offer owners food, crates, carriers, and other supplies that may be available.
• Understand and abide by all federal, state, and local ordinances, as well as state regulations. 
• Diligently enter communication and information into shelter management software, retrieve and report on data collected, and offer solutions based on data collected.
• Keep records of all communications and assistance provided to pet owners and community members. Track data with care and diligence. 
• Provide re-homing packets to owners who wish to rehome their pets privately. Include adoption information, meet and greet instructions, questions to ask future owners, etc.
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care and customer service.
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards.
• Follow all LHS disease transmission prevention protocols.
• Participate in interdepartmental discussions to support and develop LHS initiatives.
• Other duties as assigned.

Position Requirements:

• At least 18 years of age;
• High School Diploma or GED;
• Community outreach, customer service, or advocacy experience;
• No allergies to animals or chemical cleaning agents; and
• Able to work holidays and weekends as needed.

PREFERRED SKILLS/KNOWLEDGE

• Experience in animal welfare and/or animal handling; 
• Experience in human services and/or social welfare; and
• Fluency and/or proficiency in Spanish.
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Considerable time communicating with the public;
• Regular contact with upset and emotional individuals, potentially dangerous animals, and deceased animals can occur;
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste;
• Exposure to high noise levels;
• Work in a stationary position for extended periods of time using a computer;
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment;
• Exposure to wet, cold, and/or humid conditions if working outdoors.

To apply for this position, please click the “Apply Today” button below.

POSITION: Customer Care Associate
CLASSIFICAION: Non-Exempt (hourly), Full-time
REPORTS TO: Customer Care Manager
SUPRERVISORY RESPONSIBILITIES: No

POSITION SUMMARY:
The mission of the Lawrence Humane Society is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis.

Customer Care Associates at Lawrence Humane Society (LHS) are compassionate, hard-working professionals who enjoy a fast-paced, team-oriented environment. Their primary goal is to find suitable homes for the animals in LHS’ care by working with customers who visit the shelter and counseling them towards a great fit with one (or more) of our animals. Other duties include data entry, handling payments and donations, providing direct animal care and cleaning various areas of the shelter on a daily basis. LHS utilizes an open adoption philosophy that emphasizes reducing barriers and saving lives. 

RESPONSIBITIES:

Customer Service

• Provide extraordinary service to LHS customers who visit or call to inquire about our services and programs
• Actively engage members of the public from the moment they arrive or call LHS
• Counsel prospective adopters to match the appropriate animal to the adopter(s) and educate them on proper animal care
• Inform customers of the animal’s noted medical and behavioral history at LHS and prior (as available)
• Counsel customers on necessary future and ongoing veterinary care as well as any applicable programs and services
• Field (or transfer as needed) calls using a multi-line phone system
• Provide compassionate, respectful counseling to customers when the adoption is not a good fit

Animal Care

• Work with colleagues to provide all animals in LHS’ care with appropriate housing, food, water, bedding, toys and other mental and physical stimulation and enrichment
• Handle dogs (of various sizes and temperaments), cats, and occasionally small mammals (rabbits, guinea pigs, etc.) safely and appropriately throughout the completion of daily cleaning and animal care tasks
• Adhere to established Standard Operating Procedures for shelter operations
• Monitor animals’ health and immediately report any concerns to medical staff 

Cleaning 

• Thoroughly clean kennels and other animal areas daily and as needed, helping to ensure a clean and sanitary facility at all times
• Use shelter database software and other means of communication and data tracking to to keep an accurate animal inventory, input animal behavior notes and other memos, submit medical exam requests, place holds, etc.

Data Entry and Administrative Tasks

• Process adoptions and related paperwork, collect adoption and other fees, issue receipts, and maintain records of adoption sales transactions
• Ensure all animal kennels are clearly and consistently labeled with accurate, up-to-date information about the animals residing in them

General

• Represent LHS in a courteous and professional manner at all times, providing excellent customer service to all customers, guests, colleagues and volunteers
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards. Report any injuries immediately.
• Follow all LHS disease transmission prevention protocols
• Other duties as assigned

Position Requirements:

• At least 18 years of age
• Legal U.S. Citizen or Permanent Resident
• Compassion and empathy for animal and human clients
• Effective written, verbal and interpersonal communication skills
• Maturity and professionalism
• Organized, detail-oriented, “self-starter” work ethic
• Problem solving skills
• Ability to work individually and on a team
• Windows and Microsoft Office proficiency.  Ability to learn new software.
• Commitment to ongoing learning and growth
• Sound judgement in handling sensitive and confidential information
• Able to communicate effectively with people of various ages and backgrounds
• No allergies to animals or chemical cleaning agents
• Able to work holidays and weekends as needed

PREFERRED SKILLS/KNOWLEDGE

• Strong customer service background
• Ability to learn computer software quickly
• Calm and level-headed in difficult and emotional situations
• Experience in the animal welfare field

• Experience working for a nonprofit organization
• Knowledge of basic animal handling, behavior and health
• Basic knowledge of Google applications
• Proven ability to work in a team environment with a variety of people

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Considerable time communicating with the public
• Contact with angry and emotional individuals, potentially dangerous animals, and deceased animals can occur
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste
• Exposure to high noise levels
• Use of a portable radio and headset required
• Work in a stationary position for extended periods of time using a computer
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
• Exposure to wet, cold, and/or humid conditions while working outdoors
• Occasional need to operate LHS vehicles, including 1-ton pick-up truck and full-size van (preferred, not required).

To apply for this position, please click the “Apply Today” button below.

POSITION: Senior Manager of Community Support Services
CLASSIFICAION: Exempt (salary), Full-time
REPORTS TO: Executive Director
SUPRERVISORY RESPONSIBILITIES: Yes

POSITION SUMMARY

The mission of the Lawrence Humane Society (LHS) is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis. We believe in respecting and supporting the pet and pet owner and seek to create a work culture that promotes compassion, innovation, and excellence.

At a time when the animal sheltering industry and animal control field services are undergoing a renaissance, challenging commonly held views on the role of shelters as well as the value of punitive pet owner punishment, and proposing new approaches to solving pet problems in the community, the Senior Manager of Community Support Services is a critical new role within the organization.

The Senior Manager of Community Support Services provides strategic leadership, both external and internal, regarding the Lawrence Humane Society’s role and responsibilities as a social service organization. They will help usher in a new understanding of what “success” looks like when animal shelters work to support the pet owner as the primary aid recipient and when enforcement officers work to encourage compliance over punishment. They will oversee the strategic direction of the Pet Resource Center, ensuring that programs – including Lawrence Humane’s new Field Services division – are effective and efficient in meeting the needs of the community as well as the goals of the organization. They will supervise the LHS Social Worker and help oversee the strategic direction and daily implementation of LHS’s signature Crisis Pet Retention (CPR) Fund, ensuring that this program is effective and efficient in meeting the needs of the community as well as the goals of the organization. They will partner closely with the Executive Director (ED), Animal Welfare Counsel, and Director of Development & Communications to build an animal welfare culture committed to diversity, equity, and inclusion.

The Senior Manager of Community Support Services reports to the LHS Executive Director, is a member of the senior management team that works collaboratively to supervise daily operations, and supervises the LHS Social Worker and the Pet Resource Center’s team of Community Caseworkers and Field Services Officers.

ABOUT THE CRISIS PET RETENTION (CPR) FUND

The Crisis Pet Retention (CPR) Fund is a signature program of LHS, launched in October 2020, and born out of an attempt to keep people and pets together during a global pandemic and live the dedication to equity and inclusion that LHS has committed to. Since the CPR Fund was launched, it has become an invaluable tool for LHS to keep people and pets together and keep pets with loving owners out of the shelter so that shelter space is utilized by animals who truly have no other options. It has also become an invaluable and trusted community resource through which LHS is able to support community members in need with pet food and supplies, access to essential vet care, support with emergency/specialty vet care, assistance with pet rent/deposits, and temporary crisis boarding for pets so that owners have the ability to get back on their feet and be reunited with their pets rather than surrendering them. It will be the responsibility of the Senior Manager of Community Support Services to supervise and support the LHS Social Worker in building upon current CPR Fund successes and expand the program with additional outreach, community partnerships, and innovative services.

ABOUT THE PET RESOURCE CENTER

The LHS Pet Resource Center (PRC) currently houses three Community Caseworkers who are responsible for all animals entering the shelter through law enforcement, City of Lawrence Animal Control, stray pets, and owner surrenders. Community Caseworkers process incoming requests for pet surrenders, work with pet owners to keep pets in the home, work with community partners and human service organizations to create solutions for pets and owners in partnership with the LHS Social Worker, and counsel the public on animal care. It will be the responsibility of the Senior Manager of Community Support Services to supervise and support the three Community Caseworkers

ABOUT ANIMAL FIELD SERVICES

Starting January 1, 2022, LHS will be taking over Animal Field Services for rural and unincorporated Douglas County. As such, one full-time and one part-time Field Services Officers will be joining the PRC team. These two positions will be responsible for receiving and responding to requests for animal control services such as aiding residents in the compliance of animal control regulations, capturing and confining of stray animals and attempting to locate and return animal to the owners prior to impoundment, rescuing injured and diseased animals and impounding (when necessary) dangerous animals. They will also provide community outreach and engagement with residents to provide information on proper pet care and control including spay/neuter, welfare concerns, and related ordinances and regulations.

The transition of animal control field services to the purview of LHS represents an important opportunity to challenge commonly held views on the role of punitive enforcement and mandatory impoundment, as well as propose new approaches to solving noncompliance in the community. It will be the responsibility of the Senior Manager of Community Support Services to support the Field Services Officers in providing innovative leadership regarding LHS’s role and responsibilities in enforcing relevant local ordinances and state statutes related to animals and building a field services model committed to compliance and equity within our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategy Development and Ethos Adherence

• Stay up to date and involved in animal welfare and human service initiatives on a local and national level in order to identify gaps in service provision, build community partnerships, and ensure that programming stays relevant and impactful.
• Work with leadership to ensure that LHS is consistently working to reduce barriers Douglas County residents face to accessing pet-related services.
• Manage data, ensuring that the appropriate data is collected and is relevant in supporting goals. Create and run reports, analyze data, and utilize data analysis to update current programming or develop new programs.
• Maintain a knowledge of pet-related issues (behavior, medical, handling, etc.) and resources, as well as human/social service issues (houselessness, immigration, mental health issues, poverty, racial inequity) and resources.
• Proactively engage with community agencies working on issues of homelessness, housing, immigration, food insecurity, etc. and identify and develop strategic partnerships for more effective and comprehensive service delivery.
• Develop and implement creative and innovative new programming to better meet the needs of the community, integrating proven techniques from the social service realm for increased effectiveness.
• Plan and implement events and other activities that fill identified gaps (e.g. vaccine clinics), collaborating with community partners as much as possible.
  
  

Diversity, Equity, and Inclusion

• Work with the ED to establish an organizational ethos of non-judgmental service, which reverberates through programming, staffing changes, and how the Douglas County community experiences their interactions with LHS.
• In partnership with the ED, assess all LHS operations, practices, and policies through an equity lens. Work with leadership to foster an inclusive, compassionate, judgment-free staff environment.
• Help facilitate challenging organizational conversations critical to successfully running an organization rooted in anti-racism and poverty-decriminalization.
• Work collaboratively with community members and partner organizations to look closely at the reasons people have to surrender their pets and pet owners are in violation of animal ordinances so that root causes and potential solutions can be identified.
• Increase outreach to communities historically underserved and lacking relationships with LHS. Build and strengthen trusted relationships with all members of the community.
• Implement and improve data collection around LHS services and outreach in order to increase the community’s access to LHS and remove barriers to service.
  
  

Organizational Leadership

• Engage and motivate a dedicated staff team, and create opportunities for ongoing learning and professional development.
• Recruit, hire, train, supervise, and evaluate three Community Caseworkers, two Field Services Officers, and one LHS Social Worker as needed, ensuring proper policies and procedures are followed consistently. Provide additional training and development; address challenges as needed.
• Work with the LHS Social Worker, Field Services Officers, and Community Caseworkers to develop big picture Pet Resource Center goals and objectives, SOPs, schedules, and budget.
• Work collaboratively with other departments to ensure staff are cross-trained, feel confident supporting one another in their work duties, and understand the ecosystem functioning of LHS.
• Provide narratives, programmatic ideas, and budgets for grants and other funding opportunities.
• In collaboration with department managers and senior management team maintain and evaluate processes and procedures to facilitate the timely flow of animals through LHS.

QUALIFICATIONS

• Three to five years of experience working in the social service and/or social justice nonprofit field; animal welfare experience is a plus.
• A college degree is not required, but is a considered a plus. Sufficient work experience may be substituted for a degree.
• Three to five years of experience in program development, data analysis, and evaluation.
• At least 3 years of experience working with diverse and/or underserved communities.
• Transparent and high integrity leadership and a style that motivates people to work hard while having fun.
• Experience navigating conversations about race, gender, immigration, disability, socioeconomic status, housing, and other issues around privilege and equity.
• Strong organizational abilities including collaborating, planning, delegating, program development and task facilitation.
• Strong written and oral communication skills and appropriate self-confidence and maturity so as to effectively communicate the vision, mission, and work of LHS to all community members, as well as in a manner inspiring to staff, board, donors and volunteers.
• Solid, proven budget management skills including budget preparation, analysis, decision-making and reporting.
• Proven track record of open minded mentality, flexibility, and demonstration of understanding that not all solutions look the same.
• Demonstrated experience in staying calm, empathetic, and kind during challenging, high-tension situations.
• Must be able to complete coursework and pass certification exam for National Animal Control (NACA) ACO Basics I & II Certification within the first quarter of 2022.
• Valid driver’s license and a safe driving record.

COMPETENCIES

• Proven track record of being intentionally inclusive and welcoming, particularly with communities different than one’s self.
• Evident desire to serve both people and pets; demonstrating compassion for animals and people, sometimes in emotionally difficult and complex situations, without judgment.
• Ability to set and meet goals and balance multiple projects, possessing strong time management and organizational skills.
• Effective, experienced, and confident public speaker.
• Proficiency in Microsoft Office. Ability to learn how to use new software, platforms, and applications to efficiently and effectively manage information.
• Goal-driven, holding self and others accountable to department and organizational goals, with effective skills at prioritizing and redirecting activities to achieve the desired outcomes.
• Highly developed critical thinking skills and a focus on consistent process improvement.
• Ability to work independently and as part of a team.

An ideal candidate will embody the following characteristics:

• Maturity in articulating personal needs, wants, and perspectives.
• Appreciating and celebrating individuals’ differences.
• Engagement and actively listening when communicating with others so that others feel heard and understood.
• Highly strategic, never losing sight of the big picture.
• Appreciation for collaboration, as well as encouraging others’ ideas and input.
• Understanding that mistakes are opportunities to learn and grow.
• Flexibility when it comes to solving challenges and adaptable so that each approach is most effective and appropriate for a given situation.
• Maintenance of healthy boundaries and a positive work culture.
• Willingness to cross-train and cover for others as needed.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work.
• Regular contact with upset and emotional individuals, potentially dangerous animals, and deceased animals can occur.
• Work in a stationary position for extended periods of time using a computer.
• Considerable time communicating with the public.
• Exposure to animals and all risks associated with animal contact including bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste.
• Exposure to high noise levels.
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment.
• Occasional exposure to wet, cold, and/or humid conditions if working outdoors.
• Occasional use of company vehicle to perform work in the field, in all weather conditions.
  
  

HOW TO APPLY:
To apply for this position, please send a cover letter and resume to Shannon Wells, Executive Director, swells@lawrencehumane.org. (Please do not use the Apply Today button below.)

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experiences.

POSITION: Medical Associate (Veterinary Technician or Assistant)
REPORTS TO: Chief Veterinarian
CLASSIFICAION: Non-Exempt (hourly), Full Time
SUPRERVISORY RESPONSIBILITIES: No

The mission of the Lawrence Humane Society is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community.  This care includes providing shelter animals with preventative veterinary care, diagnosis and treatment of both acute and chronic medical conditions, and humane euthanasia for severe medical conditions or severe behavior issues. The clinic also provides some low cost or subsidized public veterinary services to help pet owners otherwise struggling to access veterinary care for their pets.

The Veterinary Clinic is an integral component of achieving the organization’s mission. The clinic is staffed by 3 Medical Associates (Veterinary Technicians/Assistants) a Clinic Coordinator, and a Staff Veterinarian, all led by the Chief Veterinarian. Together, this team oversees the health of over 3,700 shelter animals annually, and provides low cost or subsidized public veterinary services to over 1,000 pets in the community each year.

Position Summary:

The Lawrence Humane Society is seeking an individual who thrives in a fast-paced, team oriented environment helping animals in the shelter, and in the community, with an emphasis on humane, compassionate, and timely care.  The Medial Associate supports the veterinarians and the Clinic Coordinator in operating the clinic effectively. 

Primary Essential Duties and Responsibilities:

Animal Wellness:

• Completing daily exams, procedures, and treatments. Assisting in the triage of any emergencies.  This includes:
  • Performing treatments and protocols as directed by the staff veterinarians;
  • Monitoring the health of the animals in care and taking immediate action to address medical needs following established medical protocols;
  • Performing blood draws, fecal tests, and snap tests, as needed;
  • Administering vaccinations, and microchipping;
  • Administering medication in a timely manner; and
  • Taking x-ray images of animals for timely diagnosis of medical conditions.

 Surgery:

• Assisting in surgery with sedation, animal prep, monitoring anesthesia and recovery;
• Performing surgery check-ins and discharges for pets belonging to members of the public;
• Ensuring controlled drug logging is being kept up to date, and is accurate, and bringing discrepancies to the veterinarian’s attention;
• Ensuring that surgical instruments are cleaned and sterilized properly;
• Maintaining clean and orderly work areas;
• Facilitating the movement of surgical animals back to their kennel at the end of the day;
• Ensuring proper kennel/crate sanitation for surgical patients; and
• Accurately logging surgeries/procedures as well as any vaccines, microchips, and/or medication given/prescribed at the time into the animal management database.

Humane Euthanasia:

• Assisting with and/or performing humane euthanasia, when deemed appropriate, for shelter animals and privately owned pets. Euthanasia is typically limited to severe medical conditions, unsafe animal behavior, and diminished quality of life where there is a poor prognosis for treatment/rehabilitation.

Other Responsibilities:

• Communication
  • Ensuring timely response to phone and email communication with the clinic; and
  • Communicating critical information to colleagues as needed to ensure the highest standard of animal care and customer service.
• Animal Flow
  • Providing backup support to the Pet Resource Center staff in performing intake exams as needed to achieve efficient animal flow; and
  • Supporting the Foster Coordinator in responding to medical concerns and scheduling clinic services for foster animals.
• Public Services
  • Delivering public services with an open-minded and inclusive attitude. Treating each community encounter with respect, kindness, and compassion.  Working to reinforce a non-judgmental culture in the clinic; and
  • Collaborating with the Pet Resource Center to ensure successful completion of daily public veterinary services as well as periodic special events such as high volume vaccine clinics, feral cat surgery days, etc.
• Safety
  • Understanding and abiding by all federal, state, and local ordinances, as well as state regulations;
  • Following all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards; and
  • Following all disease transmission prevention protocols.

Skills and Qualifications:

• Compassion for animals and pet owners, sometimes in emotionally difficult and complex situations, without judgment;
• Passion for serving the community as a whole and individual people;
• Highly collaborative with colleagues;
• Demonstrably sound judgement in dealing with the public and handling sensitive and confidential information;
• Highly developed critical thinking skills, a commitment to ongoing learning and growth, and a willingness to consistently address process improvement;
• Ability to prioritize, multi-task, and endure a fast pace.
• Ability to remain calm, even in stressful situations, and find solutions to problems and challenges;
• Effective written, verbal and interpersonal communication skills with a diverse range of individuals, sometimes in an emotional, fast-paced setting;
• Proficiency with computers and able to quickly learn new software;
• Knowledge of common shelter-related illnesses and herd health management;
• Proficiency in safe and humane animal handling practices, especially restraint techniques to assist in the completion of exams, procedures, and treatments. Actively strive to employ the least stressful, most humane approach to animal handling;
• Demonstrate a working knowledge of animal behavior;
• Attention to detail and accuracy in documentation and data entry;
• Proven ability to follow directions and learn new skills quickly;
• Strong organization skills; and
• Able to work with minimal supervision and direction.

Position Requirements:                                                  

• At least 18 years of age;
• High School Diploma or GED;
• A minimum of 1 year of experience working as a Veterinary Technician or Veterinary Assistant. Veterinary Technician Certification preferred.
• A minimum of 1 year of experience in customer service;
• No allergies to animals or chemical cleaning agents; and
• Able to work holidays and weekends as needed;
• Ability to work on-call 1-2 nights per week for afterhours emergency with additional compensation for on-call work. (Afterhours emergencies are limited and do not occur every night.)

Work Environment and Physical Demands:

• Communicating with shelter staff and the general public.
• Regular contact with upset and emotional individuals, potentially dangerous animals, and deceased animals can occur;
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, animal blood, and animal waste;
• Exposure to high noise levels;
• Working in a stationary position for extended periods of time using a computer;
• Traversing the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment; and
• Exposure to wet, cold, hot and/or humid conditions for periods of time.

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experiences. 

POSITION: Volunteer & Community Engagement Coordinator
CLASSIFICAION: Non-exempt (salary), Full-time
REPORTS TO: Senior Manager of Programs
SUPRERVISORY RESPONSIBILITIES: Volunteers
SCHEDULE: Tuesday-Saturday, 9:00am to 6:00pm (occasional evenings and additional days required)

POSITION SUMMARY

The Volunteer & Community Engagement Coordinator (VCEC) provides strategic direction for the volunteer and community event functions of the agency. They will build a solid and sustainable volunteer program, create and execute community engagement programs in the community and the shelter, and will act as a liaison between community partners, volunteers, and LHS. They will coordinate and oversee all volunteer functions at all off-site adoption events, fundraising events, and other projects. They will manage the volunteer program in order to enhance program delivery and engage volunteers effectively. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Volunteer Coordination

• • Oversees the volunteer and community engagement program ensuring effective contributions to target LHS programs, a positive experience for volunteers, and engagement in the broader work of LHS. Establishes positive relationships with LHS’s long-time supporters and actively recruits new volunteers.
  • Ensures establishment of best practices and effective policies and procedures within the department and throughout the agency as they relate to volunteer and community outreach and education functions. 
  • Supervises volunteers in performance of duties, providing them continuous feedback and special guidance when requested or required. Engages, motivates and creates learning opportunities for volunteers. Conducts recognition programs to honor volunteers. Assists in resolving disputes and terminates volunteers not fulfilling the required duties. 
  • Maintains volunteer personnel records, records volunteer duties and hours donated and notes incidents and injuries.  
  • Monitors and manages volunteer satisfaction, acknowledgements, suggestions, feedback, and attrition. 
  • Develops and implements policies and procedures for the volunteer management program.
  • Oversees all aspects of outreach and communications to volunteers. 
  • Coordinates group volunteer efforts, student assignments, and special projects.
  • Works collaboratively with other departments to ensure positive communication with all volunteers and supporters.

Events & Community Engagement

• Coordinates volunteer presence at off-site events, ensuring human and animal safety, effective messaging, fundraising, and professional presence.
• Under the guidance of the Senior Manager of Programs, identifies or designs, plans, establishes, and manages community opportunities and activities.
• Oversees presentations for schools, youth groups, community organizations and tours. 
• Conducts research and finds resources to make informed decisions about new, strategic volunteer possibilities.
• Represents organization at community events, seeking advantageous partnerships with community businesses, vendors and individuals. 

Administrative

• Makes recommendations for the organization’s budget planning purposes and regularly tracks and reports upon progress toward goals. 
• Prepares timely operational reports including a detailed annual report.
• Assists with fundraising initiatives and special projects.

Animal Handling

• Demonstrate proficiency in safe and humane animal handling practices to assist volunteers, manage animals at offsite functions, and provide support to other departments on occasion.  Prior handling experience not required, but a willingness to learn and become proficient is required.

MINIMUM JOB REQUIREMENTS

• Commitment to Lawrence Humane Society’s mission and vision. 
• Experience with community outreach and event-related work in a nonprofit setting; experience with database management a plus.
• Experience managing volunteers. 
• Outstanding strategic, communications and interpersonal skills. 
• Experience in planning, leading and managing community engagement projects.
• Goal-driven, holding self and others accountable to department and agency goals, with effective skills at prioritizing and redirecting activities to achieve the desired outcomes. 
• Maturity and confidence in dealing with internal leaders and external stakeholders. 
• Effective at working with others to reach common goals and objectives.
• Critical thinking skills and focus on consistent process improvement. 
• Strong supervisory abilities. 
• Strong customer service orientation and effectiveness in interacting with people from different backgrounds. 
• Ability to work independently and as part of a team. 
• Flexibility with work schedule in support of events and deadlines. 
• Commitment to ongoing learning and growth. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work.
• Work in a stationary position for extended periods of time using a computer.
• Considerable time communicating with the public.
• Exposure to animals and all risks associated with animal contact including bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste.
• Exposure to high noise levels.
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment.
• Occasional exposure to wet, cold, and/or humid conditions if working outdoors.
• Occasional use of company vehicle to perform work in the field, in all weather conditions.

GENERAL EXPECTATIONS

• We value integrity, respect, innovation, quality, passion, fun, and generosity.  We expect each associate to practice these values in the way we approach our work and the way we treat one another, the animals and the public we serve.
• It is the primary responsibility of everyone working at the Lawrence Humane Society to focus on the success of the animals we care for by working in collaboration and harmony with team members throughout the organization.
• Each one of us is responsible for understanding and following Lawrence Humane Society’s policies, procedures, and practices.
• In addition to the specific job responsibilities listed, Lawrence Humane Society employees must successfully perform other responsibilities as assigned.
• The Lawrence Humane Society reserves the right to modify, interpret, or apply this job description in any way the Lawrence Humane Society desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  The aforementioned job requirements are subject to change to provide reasonable accommodation as necessary.

To apply for this position, please click the “Apply Today” button below.

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experiences.