Position: Animal Services Officer (Animal Services Community Caseworkers)
Department: Animal Services
Reports To: Animal Services Manager
Classification: Non-Exempt (Hourly), Full Time
Supervises: Lawrence Humane volunteers providing support in applicable areas of operations
Schedule: varies, typical schedule is 4-5 shifts weekly and on-call as needed. Must be able to work at least one weekend day. Some nights, weekends, and holidays are required to accommodate the needs of the department and organization
Starting Salary: $17.00 – $18.00/hour

Become a critical part of the progressive lifesaving mission at Lawrence Humane Society, where your skills in education, empathy, and animal care will help shape a better future for pets and their owners.

Position Summary: Animal Services Officers (Community Caseworkers) work closely with residents of Unincorporated Douglas County, Kansas, and visitors to the Lawrence Humane Society (LHS) to address and resolve animal-related issues. They promote compliance with city ordinances and state statutes, prioritizing education over punishment. Animal Services Community Caseworkers split their time between fieldwork and the Pet Resource Center, supporting LHS’s vision of progressive animal care, public safety, and equitable community services. Collaborating with the Pet Resource Center team, Animal Services Manager, and Animal Welfare Counsel, they help implement an engagement-focused approach to ensure compliance and community support. 

Ideal candidates are tactful and courteous in educating the public on animal care, skilled in active listening, and able to remain calm in high-stress situations. They quickly learn relevant laws, think strategically, exercise independent judgment, and safely handle animals of all temperaments. Proficiency in record-keeping, effective communication, and working with minimal supervision are key. Flexibility, including emergency response availability, is essential. 

Essential Duties and Responsibilities:

• Process incoming animals (stray, surrendered, or transferred), ensuring low-stress handling and supporting animal flow management.
• Respond to pet owners requesting assistance and provide counseling on spay/neuter, behavior, basic care, and veterinary needs.
• Connect pet owners to community resources like food banks, medical services, and housing assistance.
• Offer supplies (e.g., food, crates, carriers) to pet owners both at the shelter and in the field.
• Enforce local, state, and federal animal ordinances; respond to requests for animal control services, capture stray animals, and attempt to reunite them with their owners.
• Conduct investigations, issue citations when necessary, and testify in hearings or court as needed.
• Maintain accurate records of communications, animal impounds, investigations, and enforcement activities.
• Enter data into shelter management software, retrieve reports, and suggest solutions based on findings.
• Ensure compliance with disease transmission prevention protocols and workplace safety rules.
• Collaborate with colleagues to communicate critical information and support organizational initiatives.
• Promote diversity, equity, and inclusion in all interactions, working collaboratively with underserved communities and partner organizations.
• Maintain all assigned equipment and operate a company vehicle safely during enforcement duties.
• Participate in interdepartmental discussions and support the Animal Services Manager in outreach and community relationship-building efforts.
• Adhere to all Lawrence Humane Society organizational and departmental policies and procedures, and to all other applicable regulatory requirements, including, but not limited to, City Ordinance and State statutes.
• Perform other duties as assigned.

Work Environment and Physical Demands:

• Animal Services Officers must be able to handle a variety of animals, including domestic, exotic, wildlife, and those with dangerous or unknown temperaments. This role involves exposure to animal-related risks such as bites, scratches, parasites, zoonotic diseases, odors, caustic chemicals, and animal waste. Officers will occasionally encounter ill or deceased animals and interact with upset or emotional individuals.
• The position requires physical capability to operate various machinery, including vehicles, radios, hand tools, and animal traps, and involves prolonged periods of sitting at a computer, as well as frequent communication with the public. Officers will work both indoors in a shared office space and outdoors in all weather conditions, with exposure to high noise levels and extreme temperatures.
• Fieldwork includes traversing grounds and lifting up to 50 pounds unassisted, as well as activities such as walking, reaching, climbing, kneeling, and operating equipment. Officers must also manage the emotional aspects of animal welfare, including potentially distressing situations.

Performance Factors and Necessary Skills:

• Compassionate and non-judgmental approach to working with animals and pet owners in emotionally challenging situations.
• Passion for serving both the community and individuals, focused on achieving positive outcomes.
• Strong judgment in managing sensitive and confidential information.
• Highly developed critical thinking, conflict resolution, and problem-solving skills, with a commitment to ongoing learning and process improvement.
• Effective written and verbal communication skills, especially in high-pressure or emotional settings, with diverse individuals.
• Proven collaboration skills, working effectively with colleagues and community partners.
• Ability to prioritize, multi-task, and thrive in a fast-paced environment.
• Attention to detail and accuracy in documentation, data entry, and goal setting, with strong time management and organizational skills.
• Proficiency in Microsoft Office, adaptability to new software, and ability to efficiently manage information.
• Strong public speaking skills and confidence in engaging with the public.
• Goal-driven, holding oneself accountable to department and organizational goals while maintaining flexibility to redirect efforts when needed.
• Ability to work both independently and as part of a team, maintaining a focus on inclusivity and welcoming diverse communities.

Qualifications and Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent.
• Must have general knowledge of animal behavior and care.
• Must pass a background check.
• A valid driver’s license and a safe driving record is required.
• Must possess the ability to complete coursework and pass the National Animal Control Association (NACA) ACO Basics I & II Certification within the first six (6) months of employment
• Ability to complete an in-house training program.
• Previous experience in animal care and/or control, animal sheltering, social services, and/or veterinary medicine is highly desirable.
• Any combination of training and experience which demonstrates the knowledge and skills necessary for this position.

Looking for a rewarding role that combines fieldwork, community support, and animal advocacy? Apply today to be a leader in our engagement-focused animal services team! 

>>> To apply for this position, please submit your cover letter and resume using the “Apply Today” button below.

Position Summary: 

Lawrence Humane Society (LHS) is an animal shelter in Lawrence, KS that serves the needs of homeless companion animals, finds safe homes for more than 3,000 animals each year, offers 24-hour daily rescue for injured stray animals, and investigates allegations of animal abuse to assist law enforcement. More than 4,000 animals are admitted to our shelter every year.

The Behavior Associate works under the direction of the Behavior Coordinator to implement, and monitor all programs intended to identify, correct, and prevent problem behavior in cats and dogs, in addition to enrichment functions, including daily playgroups for all dogs in the facility.  The Behavior Associate will participate in discussions about treatment and placement pathways for shelter animals.

The Behavior Associate is responsible for the supervision, training, development and support of behavior volunteers, as well as training new staff on LHS behavior programs and animal handling, body language, and more specialized behavior topics as needed. The Behavior Associate will teach handling and socialization to new staff and volunteers and work with dedicated volunteers to assist with the behavior department in meeting training goals for individual animals.  

Key Responsibilities: 

Daily Operation of Behavior Programs:

• Facilitate daily behavior program activities, including playgroups, dog and cat assessments, and animal socialization training classes;
• Facilitate animal behavior and handling training to staff and volunteers;
• Maintain accurate and complete records on animals, behavior modification plans, staff, volunteers, correspondence with the public, and activities related to behavior program;
• Participate in weekly discussions about the behavioral health of individual animals in care and help develop plans to move each animal toward outcome, with the goal of positive outcome whenever possible.  Discuss euthanasia when appropriate due to severe behavior concerns.
• Provide referral information and advice on animal behavior issues, training methods and training equipment to staff, volunteers, other stakeholders and the public both scheduled and unscheduled;
• Work in collaboration with the Behavior Coordinator to design and manage individual training programs and behavior modification plans for shelter animals to improve behavior and increase chance for adoption;
• Meet with members of the public who are surrendering their animal to glean detailed behavior information in order to help decide appropriate placement for the animal;

Position Requirements:

• At least 18 years of age and a legal U.S. Citizen or Permanent Resident

• High School Diploma or GED

• Knowledge of cat and dog breed characteristics and behaviors, animal restraint and handling techniques. Ability to interpret animal body language.
• Demonstrably sound judgment in dealing with the public and handling sensitive and confidential information
• Able to communicate effectively in person, on the phone, and through writing with people of various ages and backgrounds
• Ability to work independently and as part of a team
• Ability to teach small groups of people and individuals behavioral concepts
• Commitment to ongoing learning and growth
• No allergies to animals or chemical cleaning agents

Preferred Skills/Knowledge:

• Formal dog training certification
• Basic knowledge of Google applications
• Experience in planning, leading and managing strategic projects
• Experience designing, conducting and analyzing research projects in an animal shelter environment

Work Environment and Physical Demands:

• Work in a stationary position for extended periods of time using a computer
• Traverse the LHS facility and grounds for extended periods of time performing labor that may include walking, reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals and animal waste
• Exposure to wet, cold, and/or humid conditions while working outdoors
• Exposure to high noise levels
• Use of a portable radio and headset required.

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcomes such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society

Position: Community Caseworker (Admissions)
Department: Pet Resource Center
Reports To: Pet Resource Center Manager
Classification: Non-Exempt (Hourly), Full Time
Supervises: Lawrence Humane volunteers providing support in applicable areas of operations
Schedule: varies, typical schedule is 4-5 shifts weekly. Must be able to work at least one weekend day. Some nights, weekends, and holidays are required to accommodate the needs of the department and organization.
Starting Salary: $14.00 – $16.00/hour, pending skill and experience

Become a critical part of the progressive lifesaving mission at Lawrence Humane Society, where your skills in customer service, empathy, and animal care will help shape a better future for pets and their owners.

Position Summary: Community Caseworkers play a vital role in providing excellent customer service and support through the Pet Resource Center (PRC), which helps pet families and individuals in times of need. As the first point of contact for clients and visitors, they assist with animal surrenders, reuniting lost pets with their owners, admitting found animals, and problem-solving to help pets remain in their homes. Community Caseworkers also collaborate with law enforcement, Animal Control, and partner organizations to process animals entering the shelter and find solutions for pet families. With a proactive, community-focused approach, they counsel the public on animal care and work with service organizations to support pet families.

Essential Duties and Responsibilities:

• Responsible for being an exemplary role model in customer experience excellence. Make a good appearance, maintain a positive attitude, and deal tactfully and effectively with the public.
• Maintain an extensive knowledge of community resources, animal control ordinances, and appropriate standards of care to effectively help pet owners make informed decisions regarding their pet’s identified needs with compassion, empathy, and a desire to help. Identify barriers and provide consultation, support, direct assistance, information, and follow through.
• Serve as an educational resource for pet owners and pet families, answer questions, requests, and inquiries thoroughly and promptly. Communicate clearly and effectively through varying channels of communication, including but not limited to, email, postal mail, phone conversations and face-to-face dialogue respectfully and compassionately. Act as a liaison to refer pet families to outside resources as needed.
• Process all incoming animals, including stray, surrendered, and transferred animals. Support colleagues in managing animal flow. Employ the use of lower stress animal handling techniques.
• Deliver services and programs with an open-minded and inclusive attitude.  Treat each community encounter with respect, kindness, and compassion.
• Respond to pet owners requesting assistance.
• Become familiar with community resources such as food banks, medical services, housing assistance, and other human services programs. Connect pet owners to community resources that they may need.
• Offer information and counseling on spay/neuter, animal behavior, basic veterinary care, and general pet care. 
• Offer owners food, crates, carriers, and other supplies that may be available.
• Understand and abide by all federal, state, and local ordinances, as well as state regulations. 
• Diligently enter communication and information into shelter management software, retrieve and report on data collected, and offer solutions based on data collected.
• Keep records of all communications and assistance provided to pet owners and community members. Track data with care and diligence. 
• Provide re-homing packets to owners who wish to rehome their pets privately. Include adoption information, meet and greet instructions, questions to ask future owners, etc.
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care and customer service.
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards.
• Follow all LHS disease transmission prevention protocols.
• Participate in interdepartmental discussions to support and develop LHS initiatives.
• Respond promptly to assistance requests across all shelter areas.
• Adhere to all organizational values, policies, and regulatory requirements.
• Perform other duties as assigned.

Performance Factors and Necessary Skills:

• Resourceful with the desire to go above and beyond to help both pets and people with a compassionate and non-judgmental approach.
• Strong judgment in managing sensitive and confidential information.
• Must have critical thinking, conflict resolution, and problem-solving skills
• Effective written and verbal communication skills.
• Proven collaboration skills, working effectively with colleagues and community partners.
• Ability to prioritize, multi-task, and thrive in a fast-paced environment.
• Attention to detail and accuracy in documentation, and data entry, with strong time management skills.
• Basic computer literacy including Google applications, Microsoft Office Suite, and database systems with an adaptability to new software, and ability to efficiently manage information.
• Personal accountability to department and organizational goals while maintaining flexibility to redirect efforts when needed.
• Ability to work both independently and as part of a team, maintaining a focus on inclusivity and welcoming diverse communities.

Work Environment and Physical Demands:

• Must be comfortable handling a wide range of animals, some with unknown temperaments. This role involves exposure to risks such as animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste. Regular contact with upset and emotional individuals, potentially dangerous animals, and deceased animals can occur. Must manage the emotional challenges of animal welfare work.
• The position requires working in a stationary position for extended periods of time using a computer; traversing the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment;
• Good listening and communication skills are necessary for responding to radio requests and interacting with team members, volunteers, and the public. Visual acuity is essential for monitoring animals, maintaining cleanliness standards, and recognizing potential safety hazards.
• Most work is performed onsite and indoors in a shelter setting with frequent exposure to high noises. Occasional exposure to all weather conditions and extreme temperatures when working offsite and/or outdoors. Must manage the emotional challenges of animal welfare work.

Qualifications and Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• A valid driver’s license and a safe driving record may be required.
• Must have previous experience in customer service and/or social services
• Fluency and/or proficiency in Spanish is highly desirable. 
• Previous experience in outreach, advocacy, animal care and control, animal sheltering, veterinary medicine, and/or human services is preferred.
• Any combination of training and experience which demonstrates the knowledge and skills necessary for this position.
• Able to work holidays and weekends as needed.

Ready to join our team and make a positive impact for pets and people in your community?

>>> To apply for this position, please submit your resume using the “Apply Today” button below

Position: Customer Care Associate 
Department: Customer Care (Adoptions)
Reports To: Customer Care Manager
Classification: Non-Exempt (Hourly), Full Time
Supervises: Lawrence Humane volunteers providing support in applicable areas of operations
Schedule: varies, typical schedule is 4-5 shifts weekly. Must be able to work at least one weekend day. Some nights, weekends, and holidays are required to accommodate the needs of the department and organization.
Starting Salary: $14.00 – $15.00/hour, pending skill and experience

 Are you a customer service superstar with a passion for pets and people?

Position Summary: Customer Care Associates at Lawrence Humane Society (LHS) are compassionate, hard-working professionals who enjoy a fast-paced, team-oriented environment. Their primary goal is to find suitable homes for the animals in LHS’ care by working with customers who visit the shelter and counseling them towards a great fit with one (or more) of our animals. Other duties include data entry, handling payments and donations, providing direct animal care and cleaning various areas of the shelter on a daily basis. LHS utilizes an open adoption philosophy that emphasizes reducing barriers and saving lives. 

Essential Duties and Responsibilities:

• Provide extraordinary service to LHS customers who visit or call to inquire about our services and programs
• Actively engage members of the public from the moment they arrive or call LHS
• Counsel prospective adopters to match the appropriate animal to the adopter(s) and educate them on proper animal care
• Inform customers of the animal’s noted medical and behavioral history at LHS and prior (as available)
• Counsel customers on necessary future and ongoing veterinary care as well as any applicable programs and services
• Field (or transfer as needed) calls using a multi-line phone system
• Provide compassionate, respectful counseling to customers when the adoption is not a good fit
• Work with colleagues to provide all animals in LHS’ care with appropriate housing, food, water, bedding, toys and other mental and physical stimulation and enrichment
• Handle dogs (of various sizes and temperaments), cats, and occasionally small mammals (rabbits, guinea pigs, etc.) safely and appropriately throughout the completion of daily cleaning and animal care tasks
• Adhere to established Standard Operating Procedures for shelter operations
• Monitor animals’ health and immediately report any concerns to medical staff 
• Thoroughly clean kennels and other animal areas daily and as needed, helping to ensure a clean and sanitary facility at all times
• Use shelter database software and other means of communication and data tracking to to keep an accurate animal inventory, input animal behavior notes and other memos, submit medical exam requests, place holds, etc.
• Process adoptions and related paperwork, collect adoption and other fees, issue receipts, and maintain records of adoption sales transactions
• Ensure all animal kennels are clearly and consistently labeled with accurate, up-to-date information about the animals residing in them
• Represent LHS in a courteous and professional manner at all times, providing excellent customer service to all customers, guests, colleagues and volunteers
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards. Report any injuries immediately.
• Follow all LHS disease transmission prevention protocols
• Other duties as assigned

Performance Factors and Necessary Skills:

• Exceptional customer service skills and a passion for both pets and people
• Effective written, verbal and interpersonal communication skills
• Strong judgment in managing sensitive and confidential information.
• Must have critical thinking, conflict resolution, and problem-solving skills
• Ability to prioritize, multi-task, and thrive in a fast-paced environment.
• Attention to detail and accuracy in documentation, and data entry, with strong time management skills.
• Basic computer literacy including Google applications, Microsoft Office Suite, and database systems with an adaptability to new software, and ability to efficiently manage information.
• Personal accountability to department and organizational goals while maintaining flexibility to redirect efforts when needed, and an ongoing commitment to learning and growth
• Ability to work both independently and as part of a team, maintaining a focus on inclusivity and welcoming diverse communities.

Work Environment and Physical Demands:

• Must be comfortable handling a wide range of animals, some with unknown temperaments. This role involves exposure to risks such as animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste. Regular contact with the public, potentially dangerous animals, and deceased animals can occur. Must manage the emotional challenges of animal welfare work.
• The position requires working in a stationary position for extended periods of time using a computer; traversing the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment;
• Good listening and communication skills are necessary for responding to radio requests and interacting with team members, volunteers, and the public. Visual acuity is essential for monitoring animals, maintaining cleanliness standards, and recognizing potential safety hazards.
• Most work is performed onsite and indoors in a shelter setting with frequent exposure to high noises. Occasional exposure to all weather conditions and extreme temperatures when working offsite and/or outdoors. Must manage the emotional challenges of animal welfare work.
• Occasional need to operate LHS vehicles, including 1-ton pick-up truck and full-size van (preferred, not required).

Qualifications and  Requirements:

• At least 18 years of age or older
• High School Diploma or equivalent
• A valid driver’s license and a safe driving record may be required.
• Must have previous experience in customer service
• Bilingual / Multilingual, and/or knowledge of basic animal handling, behavior and health is strongly preferred
• Previous experience in nonprofit organizations, animal care, animal sheltering, veterinary medicine, and/or human services is highly desirable.
• Any combination of training and experience which demonstrates the knowledge and skills necessary for this position.

Ready to join our team and make a positive impact for shelter pets and the community?

>>> To apply for this position, please click the “Apply Today” button below.

POSITION: Clinic Coordinator & Registered Veterinary Technician (RVT)
CLASSIFICAION: Non-Exempt (hourly), Full-time
REPORTS TO: Chief Veterinarian

The mission of the Lawrence Humane Society is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. This care includes providing shelter animals with preventative veterinary care, diagnosis and treatment of both acute and chronic medical conditions, and humane euthanasia for severe medical conditions or severe behavior issues. The clinic also provides some low cost or subsidized public veterinary services to help pet owners otherwise struggling to access veterinary care for their pets.

The organization’s veterinary clinic is an integral component of achieving the organization’s mission. The clinic is staffed by 3 Medical Associates (Veterinary Technicians/Assistants) a Clinic Coordinator, and 2 Staff Veterinarian, all led by the Chief Veterinarian. Together, this team oversees the health of over 3,700 shelter animals annually, and provides low cost or subsidized public veterinary services to nearly 2,000 pets in the community each year.

Position Summary

The Lawrence Humane Society is seeking an individual who thrives in a fast-paced, team oriented environment helping animals in the shelter, and in the community, with an emphasis on humane, compassionate, and timely care. The Clinic Coordinator supports the veterinarians in operating the clinic effectively.

Primary Essential Duties and Responsibilities

Animal Wellness:

• Completing daily exams, procedures, and treatments. Assisting in the triage of any emergencies. This includes:
  • Performing treatments and protocols as directed by the staff veterinarians;
  • Monitoring the health of the animals in care and taking immediate action to address medical needs following established medical protocols;
  • Performing blood draws, fecal tests, and other diagnostics, as needed;
  • Administering vaccinations, and microchipping;
  • Administering medication in a timely manner; and
  • Taking x-ray images of animals for timely diagnosis of medical conditions.

Surgery:

• Assisting in surgery with sedation, animal prep, monitoring anesthesia, and recovery;
• Performing surgery check-ins and discharges for pets belonging to members of the public;
• Ensuring controlled drug logging is kept up to date and accurate, bringing discrepancies to the veterinarian’s attention;
• Ensuring that surgical instruments are cleaned and sterilized properly;
• Maintaining clean and orderly work areas;
• Facilitating the movement of surgical animals back to their kennel at the end of the day;
• Ensuring proper kennel/crate sanitation for surgical patients; and
• Accurately logging surgeries/procedures as well as any vaccines, microchips, and/or medication given/prescribed at the time into the animal management database.

Humane Euthanasia

• Assisting with and/or performing humane euthanasia, when deemed appropriate, for shelter animals and privately owned pets. Euthanasia is typically limited to severe medical conditions, unsafe animal behavior, and diminished quality of life where there is a poor prognosis for treatment/rehabilitation.

Supervisory

• Managing the staffing schedule for medical associates (medical assistants) to ensure appropriate staff coverage
• Work in collaboration with the Chief Veterinarian to mentor medical associates to expand medical knowledge, development technical skills, and increase efficiency.
• Train other shelter staff on medical skills appropriate to their position (ex: restraint, aging, sexing, vaccinating, etc.)

Other Responsibilities

Communication

• Ensuring timely response to phone and email communication with the clinic; and
• Communicating critical information to colleagues as needed to ensure the highest standard of animal care and customer service.

Animal Flow

• Providing backup support to the Pet Resource Center staff in performing intake exams as needed to achieve efficient animal flow; and
• Supporting the Foster & Transfer Coordinator in responding to medical concerns and scheduling clinic services for foster animals.

Public Services

• Delivering public services with an open-minded and inclusive attitude. Treating each community encounter with respect, kindness, and compassion. Working to reinforce a non-judgmental culture in the clinic; and
• Collaborating with the organization’s Pet Resource Center to ensure successful completion of daily public veterinary services as well as periodic special events such as high volume vaccine clinics, feral cat surgery days, etc.

Safety

• Understanding and abiding by all federal, state, and local ordinances, as well as state regulations;
• Following all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards; and
• Following all disease transmission prevention protocols.

Skills and Qualifications:

• Compassion for animals and pet owners, sometimes in emotionally difficult and complex situations, without judgment;
• Passion for serving the community as a whole and individual people;
• Highly collaborative with colleagues;
• Demonstrably sound judgement in dealing with the public and handling sensitive and confidential information;
• Highly developed critical thinking skills, a commitment to ongoing learning and growth, and a willingness to consistently address process improvement;
• Ability to prioritize, multi-task, and endure a fast pace.
• Ability to remain calm, even in stressful situations, and find solutions to problems and challenges;
• Effective written, verbal and interpersonal communication skills with a diverse range of individuals, sometimes in an emotional, fast-paced setting;
• Proficiency with computers and able to quickly learn new software;
• Knowledge of common shelter-related illnesses and herd health management;
• Proficiency in safe and humane animal handling practices, especially restraint techniques to assist in the completion of exams, procedures, and treatments. Actively strive to employ the least stressful, most humane approach to animal handling;
• Demonstrate a working knowledge of animal behavior;
• Attention to detail and accuracy in documentation and data entry;
• Proven ability to follow directions and learn new skills quickly;
• Strong organization skills; and
• Able to work with minimal supervision and direction.

Position Requirements:

• At least 18 years of age;
• High School Diploma or GED;
• Licensed Registered Veterinary Technician;
• A minimum of 1 year of experience working as a Registered Veterinary Technician;
• A minimum of 1 year of experience in customer service;
• A minimum of 2 years working in a supervisory capacity; and
• Able to work holidays and weekends as needed

Work Environment and Physical Demands:

• Communicating with shelter staff and the general public.
• Regular contact with upset and emotional individuals, potentially dangerous animals, and deceased animals can occur;
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, animal blood, and animal waste;
• Exposure to high noise levels;
• Working in a stationary position for extended periods of time using a computer;
• Traversing the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment; and
• Exposure to wet, cold, hot and/or humid conditions for periods of time.

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experiences.

POSITION: Medical Associate (Veterinary Technician or Assistant)
REPORTS TO: Chief Veterinarian
CLASSIFICAION: Non-Exempt (hourly), Full Time
SUPRERVISORY RESPONSIBILITIES: No

The mission of the Lawrence Humane Society is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community.  This care includes providing shelter animals with preventative veterinary care, diagnosis and treatment of both acute and chronic medical conditions, and humane euthanasia for severe medical conditions or severe behavior issues. The clinic also provides some low cost or subsidized public veterinary services to help pet owners otherwise struggling to access veterinary care for their pets.

The Veterinary Clinic is an integral component of achieving the organization’s mission. The clinic is staffed by 3 Medical Associates (Veterinary Technicians/Assistants) a Clinic Coordinator, and a Staff Veterinarian, all led by the Chief Veterinarian. Together, this team oversees the health of over 3,700 shelter animals annually, and provides low cost or subsidized public veterinary services to over 1,000 pets in the community each year.

Position Summary:

The Lawrence Humane Society is seeking an individual who thrives in a fast-paced, team oriented environment helping animals in the shelter, and in the community, with an emphasis on humane, compassionate, and timely care.  The Medial Associate supports the veterinarians and the Clinic Coordinator in operating the clinic effectively. 

Primary Essential Duties and Responsibilities:

Animal Wellness:

• Completing daily exams, procedures, and treatments. Assisting in the triage of any emergencies.  This includes:
  • Performing treatments and protocols as directed by the staff veterinarians;
  • Monitoring the health of the animals in care and taking immediate action to address medical needs following established medical protocols;
  • Performing blood draws, fecal tests, and snap tests, as needed;
  • Administering vaccinations, and microchipping;
  • Administering medication in a timely manner; and
  • Taking x-ray images of animals for timely diagnosis of medical conditions.

 Surgery:

• Assisting in surgery with sedation, animal prep, monitoring anesthesia and recovery;
• Performing surgery check-ins and discharges for pets belonging to members of the public;
• Ensuring controlled drug logging is being kept up to date, and is accurate, and bringing discrepancies to the veterinarian’s attention;
• Ensuring that surgical instruments are cleaned and sterilized properly;
• Maintaining clean and orderly work areas;
• Facilitating the movement of surgical animals back to their kennel at the end of the day;
• Ensuring proper kennel/crate sanitation for surgical patients; and
• Accurately logging surgeries/procedures as well as any vaccines, microchips, and/or medication given/prescribed at the time into the animal management database.

Humane Euthanasia:

• Assisting with and/or performing humane euthanasia, when deemed appropriate, for shelter animals and privately owned pets. Euthanasia is typically limited to severe medical conditions, unsafe animal behavior, and diminished quality of life where there is a poor prognosis for treatment/rehabilitation.

Other Responsibilities:

• Communication
  • Ensuring timely response to phone and email communication with the clinic; and
  • Communicating critical information to colleagues as needed to ensure the highest standard of animal care and customer service.
• Animal Flow
  • Providing backup support to the Pet Resource Center staff in performing intake exams as needed to achieve efficient animal flow; and
  • Supporting the Foster Coordinator in responding to medical concerns and scheduling clinic services for foster animals.
• Public Services
  • Delivering public services with an open-minded and inclusive attitude. Treating each community encounter with respect, kindness, and compassion.  Working to reinforce a non-judgmental culture in the clinic; and
  • Collaborating with the Pet Resource Center to ensure successful completion of daily public veterinary services as well as periodic special events such as high volume vaccine clinics, feral cat surgery days, etc.
• Safety
  • Understanding and abiding by all federal, state, and local ordinances, as well as state regulations;
  • Following all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards; and
  • Following all disease transmission prevention protocols.

Skills and Qualifications:

• Compassion for animals and pet owners, sometimes in emotionally difficult and complex situations, without judgment;
• Passion for serving the community as a whole and individual people;
• Highly collaborative with colleagues;
• Demonstrably sound judgement in dealing with the public and handling sensitive and confidential information;
• Highly developed critical thinking skills, a commitment to ongoing learning and growth, and a willingness to consistently address process improvement;
• Ability to prioritize, multi-task, and endure a fast pace.
• Ability to remain calm, even in stressful situations, and find solutions to problems and challenges;
• Effective written, verbal and interpersonal communication skills with a diverse range of individuals, sometimes in an emotional, fast-paced setting;
• Proficiency with computers and able to quickly learn new software;
• Knowledge of common shelter-related illnesses and herd health management;
• Proficiency in safe and humane animal handling practices, especially restraint techniques to assist in the completion of exams, procedures, and treatments. Actively strive to employ the least stressful, most humane approach to animal handling;
• Demonstrate a working knowledge of animal behavior;
• Attention to detail and accuracy in documentation and data entry;
• Proven ability to follow directions and learn new skills quickly;
• Strong organization skills; and
• Able to work with minimal supervision and direction.

Position Requirements:                                                  

• At least 18 years of age;
• High School Diploma or GED;
• A minimum of 1 year of experience in customer service;
• No allergies to animals or chemical cleaning agents; and
• Able to work holidays and weekends as needed.

Work Environment and Physical Demands:

• Communicating with shelter staff and the general public.
• Regular contact with upset and emotional individuals, potentially dangerous animals, and deceased animals can occur;
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, animal blood, and animal waste;
• Exposure to high noise levels;
• Working in a stationary position for extended periods of time using a computer;
• Traversing the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment; and
• Exposure to wet, cold, hot and/or humid conditions for periods of time.

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experiences. 

POSITION: Volunteer & Community Engagement Coordinator
CLASSIFICAION: Non-exempt (salary), Full-time
REPORTS TO: Senior Manager of Programs
SUPRERVISORY RESPONSIBILITIES: Volunteers
SCHEDULE: Tuesday-Saturday, 9:00am to 6:00pm (occasional evenings and additional days required)

POSITION SUMMARY

The Volunteer & Community Engagement Coordinator (VCEC) provides strategic direction for the volunteer and community event functions of the agency. They will build a solid and sustainable volunteer program, create and execute community engagement programs in the community and the shelter, and will act as a liaison between community partners, volunteers, and LHS. They will coordinate and oversee all volunteer functions at all off-site adoption events, fundraising events, and other projects. They will manage the volunteer program in order to enhance program delivery and engage volunteers effectively. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Volunteer Coordination

• • Oversees the volunteer and community engagement program ensuring effective contributions to target LHS programs, a positive experience for volunteers, and engagement in the broader work of LHS. Establishes positive relationships with LHS’s long-time supporters and actively recruits new volunteers.
  • Ensures establishment of best practices and effective policies and procedures within the department and throughout the agency as they relate to volunteer and community outreach and education functions. 
  • Supervises volunteers in performance of duties, providing them continuous feedback and special guidance when requested or required. Engages, motivates and creates learning opportunities for volunteers. Conducts recognition programs to honor volunteers. Assists in resolving disputes and terminates volunteers not fulfilling the required duties. 
  • Maintains volunteer personnel records, records volunteer duties and hours donated and notes incidents and injuries.  
  • Monitors and manages volunteer satisfaction, acknowledgements, suggestions, feedback, and attrition. 
  • Develops and implements policies and procedures for the volunteer management program.
  • Oversees all aspects of outreach and communications to volunteers. 
  • Coordinates group volunteer efforts, student assignments, and special projects.
  • Works collaboratively with other departments to ensure positive communication with all volunteers and supporters.

Events & Community Engagement

• Coordinates volunteer presence at off-site events, ensuring human and animal safety, effective messaging, fundraising, and professional presence.
• Under the guidance of the Senior Manager of Programs, identifies or designs, plans, establishes, and manages community opportunities and activities.
• Oversees presentations for schools, youth groups, community organizations and tours. 
• Conducts research and finds resources to make informed decisions about new, strategic volunteer possibilities.
• Represents organization at community events, seeking advantageous partnerships with community businesses, vendors and individuals. 

Administrative

• Makes recommendations for the organization’s budget planning purposes and regularly tracks and reports upon progress toward goals. 
• Prepares timely operational reports including a detailed annual report.
• Assists with fundraising initiatives and special projects.

Animal Handling

• Demonstrate proficiency in safe and humane animal handling practices to assist volunteers, manage animals at offsite functions, and provide support to other departments on occasion.  Prior handling experience not required, but a willingness to learn and become proficient is required.

MINIMUM JOB REQUIREMENTS

• Commitment to Lawrence Humane Society’s mission and vision. 
• Experience with community outreach and event-related work in a nonprofit setting; experience with database management a plus.
• Experience managing volunteers. 
• Outstanding strategic, communications and interpersonal skills. 
• Experience in planning, leading and managing community engagement projects.
• Goal-driven, holding self and others accountable to department and agency goals, with effective skills at prioritizing and redirecting activities to achieve the desired outcomes. 
• Maturity and confidence in dealing with internal leaders and external stakeholders. 
• Effective at working with others to reach common goals and objectives.
• Critical thinking skills and focus on consistent process improvement. 
• Strong supervisory abilities. 
• Strong customer service orientation and effectiveness in interacting with people from different backgrounds. 
• Ability to work independently and as part of a team. 
• Flexibility with work schedule in support of events and deadlines. 
• Commitment to ongoing learning and growth. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work.
• Work in a stationary position for extended periods of time using a computer.
• Considerable time communicating with the public.
• Exposure to animals and all risks associated with animal contact including bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste.
• Exposure to high noise levels.
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment.
• Occasional exposure to wet, cold, and/or humid conditions if working outdoors.
• Occasional use of company vehicle to perform work in the field, in all weather conditions.

GENERAL EXPECTATIONS

• We value integrity, respect, innovation, quality, passion, fun, and generosity.  We expect each associate to practice these values in the way we approach our work and the way we treat one another, the animals and the public we serve.
• It is the primary responsibility of everyone working at the Lawrence Humane Society to focus on the success of the animals we care for by working in collaboration and harmony with team members throughout the organization.
• Each one of us is responsible for understanding and following Lawrence Humane Society’s policies, procedures, and practices.
• In addition to the specific job responsibilities listed, Lawrence Humane Society employees must successfully perform other responsibilities as assigned.
• The Lawrence Humane Society reserves the right to modify, interpret, or apply this job description in any way the Lawrence Humane Society desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  The aforementioned job requirements are subject to change to provide reasonable accommodation as necessary.

To apply for this position, please click the “Apply Today” button below.

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff, and welcome such diversity including race, gender identity or expression, educational attainment, disability, veteran status, and personal experiences. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experiences.

POSITION: Customer Care Support Associate
CLASSIFICAION: Non-Exempt (hourly), Part Time
REPORTS TO: Customer Care Manager
SUPRERVISORY RESPONSIBILITIES: No

***NOTE: This position is part time.  Shifts are 11:30 am to 6:00 pm on Saturdays and Sundays.  Applicants must be able to work both weekend shifts to be considered for this position.***

POSITION SUMMARY:
The mission of the Lawrence Humane Society is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis.

Customer Care Support Associates at Lawrence Humane Society (LHS) are compassionate, hard-working professionals who enjoy a fast-paced, team-oriented environment. Their primary goal is to support the Customer Care Associates by providing great customer service to visitors that come to the shelter to look at pets, call the shelter with inquiries, route phone calls to other departments, and manage the daily flow of customers during open adoption hours. Other duties include data entry, answering emails, handling payments and donations, providing direct animal care and cleaning various areas of the shelter on a daily basis. LHS utilizes an open adoption philosophy that emphasizes reducing barriers and saving lives.

RESPONSIBITIES:

Customer Service

• Provide extraordinary service to LHS customers who visit or call to inquire about our services and programs
• Actively engage members of the public from the moment they arrive or call LHS
• Inform customers of the animal’s noted medical and behavioral history at LHS and prior (as available)
• Field (or transfer as needed) calls using a multi-line phone system
• Provide thorough and accurate information to potential adopters through email or via phone

Animal Care

• Work with colleagues to provide all animals in LHS’ care with appropriate housing, food, water, bedding, toys and other mental and physical stimulation and enrichment
• Handle dogs (of various sizes and temperaments), cats, and occasionally small mammals (rabbits, guinea pigs, etc.) safely and appropriately throughout the completion of daily cleaning and animal care tasks
• Adhere to established Standard Operating Procedures for shelter operations
• Monitor animals’ health and immediately report any concerns to medical staff 

Cleaning 

• Thoroughly clean kennels and other animal areas daily and as needed, helping to ensure a clean and sanitary facility at all times
• Assist other staff in maintaining a clean and sanitary adoption floor

Data Entry and Administrative Tasks

• Process donations (either monetary or goods)
• Use shelter database software and other means of communication and data tracking to keep an accurate animal inventory, input animal behavior notes and other memos, submit medical exam requests, place holds, etc.
• Ensure all animal kennels are clearly and consistently labeled with accurate, up-to-date information about the animals residing in them

General

• Represent LHS in a courteous and professional manner at all times, providing excellent customer service to all customers, guests, colleagues and volunteers
• Communicate critical information to colleagues as needed to ensure the highest standard of animal care
• Follow all workplace safety rules, actively promoting a safe work environment and taking immediate action to prevent and address hazards. Report any injuries immediately.
• Follow all LHS disease transmission prevention protocols
• Other duties as assigned

Position Requirements:

• At least 18 years of age
• Legal U.S. Citizen or Permanent Resident
• Compassion and empathy for animal and human clients
• Effective written, verbal and interpersonal communication skills
• Maturity and professionalism
• Organized, detail-oriented, “self-starter” work ethic
• Problem solving skills
• Ability to work individually and on a team
• Windows and Microsoft Office proficiency.  Ability to learn new software.
• Commitment to ongoing learning and growth
• Utilize sound judgement in handling sensitive and confidential information
• Able to communicate effectively with people of various ages and backgrounds
• No allergies to animals or chemical cleaning agents
• Able to work holidays and weekends as needed

PREFERRED SKILLS/KNOWLEDGE

• Strong customer service background
• Ability to learn computer software quickly
• Calm and level-headed in difficult and emotional situations
• Experience in the animal welfare field
  
• Experience working for a nonprofit organization
• Knowledge of basic animal handling, behavior and health
• Basic knowledge of Google applications
• Proven ability to work in a team environment with a variety of people

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Considerable time communicating with the public
• Contact with angry and emotional individuals, potentially dangerous animals, and deceased animals can occur
• Exposure to animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste
• Exposure to high noise levels
• Use of a portable radio and headset required
• Work in a stationary position for extended periods of time using a computer
• Traverse the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment
• Exposure to wet, cold, and/or humid conditions while working outdoors
• Occasional need to operate LHS vehicles, including 1-ton pick-up truck and full-size van (preferred, not required).

To apply for this position, please click the “Apply Today” button belo

Position: Care and Enrichment Associate 
Department: Animal Care & Enrichment
Reports To: Senior Manager of Operations
Classification: Non-Exempt (Hourly), Full Time
Supervises: Lawrence Humane volunteers providing support in applicable areas of operations
Schedule: varies, typical schedule is 4-5 shifts weekly. Must be able to work at least one weekend day. Some nights, weekends, and holidays are required to accommodate the needs of the department and organization.
Starting Salary: $14.00 – $15.00/hour, pending skill and experience

Position Summary: Care and Enrichment Associates play a key role in ensuring the well-being and enrichment of animals while maintaining a clean, safe, and welcoming environment for both pets and people. Daily responsibilities include thorough cleaning and disinfecting of kennels, monitoring animal health and behavior, providing proper nutrition and enrichment, and assisting with adoptions. Care and Enrichment Associates also ensure accurate record-keeping and provide exceptional customer service to visitors, volunteers, and pet owners. This role demands compassion, attention to detail, excellent communication, and the ability to thrive in a fast-paced, team-oriented environment.

Essential Duties and Responsibilities

• Work in all areas of the shelter (Cats, Dogs, Isolation, etc.).
• Clean and disinfect kennels, cages, dishes, and work areas in a timely manner.
• Process laundry and clean machines as needed.
• Empty trash and ensure proper disposal in the dumpster.
• Maintain inventory, unload/stock supplies, and manage donations.
• Perform general housekeeping to maintain facility and grounds cleanliness.
• Follow disease control protocols and maintain animal health, ensuring they have appropriate food and water.
• Monitor and report signs of illness, injury, aggression, or stress in animals.
• Provide kennel enrichment, exercise, and ensure animals are collared and tagged.
• Ensure complete and accurate signage, records, and behavior charts.
• Add behavioral notes to assist in adoption placement.
• Assist owners searching for lost pets.
• Train and support volunteers and community service workers.
• Represent the shelter in a professional, courteous manner, providing excellent customer service.
• Report lost/broken equipment and low supplies promptly.
• Promote a safe work environment by following all safety rules and promptly addressing hazards or injuries.
• Respond promptly to assistance requests across all shelter areas.
• Adhere to all organizational values, policies, and regulatory requirements.
• Perform other duties as assigned.

Performance Factors and Necessary Skills:

• Compassionate and non-judgmental approach to working with animals, pet owners, and the public.
• Passion for serving community pet families and shelter pets, with a focus on achieving positive outcomes.
• Strong written and verbal communication skills for interacting with diverse individuals.
• Ability to prioritize tasks, multitask, and work efficiently in a fast-paced and physically demanding environment.
• High attention to detail, accuracy in documentation, and effective time management.
• Basic computer literacy, including proficiency in Google applications, Windows-based software, and online databases, with an aptitude for learning new systems.
• Goal-driven, accountable for meeting departmental and organizational objectives while adapting to changing needs.
• Ability to work both independently and collaboratively in a team, fostering inclusivity and welcoming diversity.
• Exceptional customer service skills.
• Strong work ethic and ability to safely perform tasks in an animal shelter environment

Qualifications and Requirements

• Must be 18 years of age or older
• Strong work ethic and ability to accurately follow detailed cleaning and animal care procedures
• Effective written and verbal communication skills
• No allergies to animals or chemical cleaning agents
• Any combination of training and experience which demonstrates the knowledge and skills necessary for this position.
• Experience in veterinary hospital, animal shelter, or boarding facility is preferred
• Knowledge of basic animal handling, behavior and health is highly desirable

Physical Demands and Work Environment:

• Work is performed onsite in a fast-paced, physically demanding kennel environment. Daily tasks involve standing, walking, bending, stooping, reaching, and lifting up to 50 pounds regularly. Associates will work in all shelter areas, including those with loud noises, strong odors, and exposure to animal waste, cleaning chemicals, and allergens like pet dander. Frequent cleaning tasks require repetitive motions and handling of cleaning tools and equipment. Proper use of personal protective equipment (PPE) is required when working in isolation areas or handling sick or injured animals.
• Associates must be comfortable handling and restraining various animals, including those with dangerous or unknown temperaments. This role involves exposure to animal-related risks such as bites, scratches, parasites, zoonotic diseases, and caustic chemicals. Associates will regularly encounter stressed, fearful, or aggressive animals, and may occasionally handle ill or deceased animals and interact with emotional individuals.
• Attention to detail is critical for updating animal records, monitoring behavior and health, and ensuring accurate signage. Strong communication skills are necessary for responding to radio requests and interacting with team members, volunteers, and the public. Visual acuity is essential for monitoring animals, maintaining cleanliness, and identifying safety hazards.
• Associates must be adaptable to changing priorities and able to work indoors and outdoors in varying weather conditions, including extreme temperatures.
• Flexibility in working hours, including weekends and holidays, is essential, as animal care is needed seven days a week.

Ready to join our lifesaving efforts?

Join us in promoting humane treatment and positive outcomes for all shelter pets!

>>> To apply for this position, please submit your resume using the “Apply Today” button below.

Position: Shelter Veterinarian
Department: Veterinary Clinic
Reports To: Chief Veterinarian
Classification: Exempt (Salary), Full Time
Supervises: Provides mentorship and medical direction to LHS staff and volunteers
Schedule: Varies; typical schedule is 4-5 shifts weekly (approx. 35 hours) including one weekend day. Some holidays may be required to accommodate the needs of the veterinary clinic and the organization
Starting Salary: $90,000.00; negotiable pending experience

Join a compassionate and dynamic team dedicated to improving the lives of homeless and vulnerable animals and providing essential veterinary services to our community.

Position Summary: Shelter Veterinarians play a key role in advancing Lawrence Humane Society’s mission by providing comprehensive medical care, delivering preventative care, diagnosing and treating medical conditions, performing spay/neuter surgeries, and supporting both shelter animals and pets in the community. Shelter Veterinarians work closely with a skilled team to oversee the health of over 3,700 shelter animals each year and provide low-cost or subsidized care to nearly 2,000 public pets. This role requires a skilled veterinarian committed to both the health of shelter pets and the well-being of the community, while promoting compassion, collaboration, and a non-judgmental culture. 

Ideal candidates are mature, strategic thinkers with a passion for serving the community and fostering positive relationships. They excel in active listening and clear communication, ensuring others feel heard and understood. Highly collaborative, they appreciate diverse perspectives and are flexible in solving challenges, adapting their approach as needed. They are committed to maintaining healthy boundaries, promoting a positive work culture, and are willing to support their team to ensure smooth daily operations.

About the team: The mission of the Lawrence Humane Society (LHS) is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis. We believe in respecting and supporting the pet and pet owner and seek to create a work culture that promotes compassion, innovation, and excellence. Through field services, supportive programs, and shelter services, our nonprofit organization supports 6,000+ animals each year.

Essential Duties and Responsibilities

• Provide exemplary customer service and veterinary care, maintaining professionalism, compassion, and a positive attitude.
• Perform routine and specialized surgeries, including high-volume spay/neuter, cryptorchid neuters, mass removals, and emergency procedures.
• Diagnose, treat, and develop care plans for shelter and public animals, balancing medical needs with organizational capacity.
• Conduct medical rounds to monitor animal health and address emerging medical and behavioral concerns.
• Collaborate with the veterinary team and other departments to provide seamless, humane care for animals.
• Perform humane euthanasia when necessary, with professionalism and sensitivity.
• Maintain accurate, detailed medical records and ensure proper documentation in the shelter management system.
• Educate and support pet owners on preventative care and best practices for animal health.
• Serve as a resource for team members, volunteers, fosters, and pet owners, answering inquiries and providing clear communication through various channels.
• Assist Animal Service Officers with cruelty investigations and testify in court when needed.
• Collaborate with community outreach programs and support special events such as vaccine clinics and TNVR surgery days.
• Ensure compliance with all veterinary standards, ethical practices, and legal regulations.
• Continuously engage in professional development and growth, and actively participate in opportunities to increase effectiveness and efficiency.
• Support, train, and mentor staff, and volunteers, fostering a positive and educational work environment; show enthusiasm and willingness to perform as necessary to help the veterinary department and the organization function as a cohesive unit. 
• Adhere to all Lawrence Humane Society values, policies and procedures.
• Adhere to, and ensure compliance with, all veterinary standards, ethical practices, and legal regulations.
• Adhere to Lawrence Humane Society’s disease transmission prevention protocols and safety protocols, promoting a cooperative and safe working environment, addressing hazards as needed.
• Perform other duties as assigned.

Performance Factors and Necessary Skills:

• Strong diagnostic, surgical, and medical skills with a dedication to animal care.
• Proficiency in safe and humane animal handling practices.  Actively strive to employ the least stressful, most humane approach to animal handling. Demonstrate a working knowledge of animal behavior.
• Compassionate, non-judgmental approach to working with shelter animals and community pet families with a focus on achieving positive outcomes and an ability to display a calm, empathetic demeanor in high-tension situations.
• Strong time management, organizational skills, and multitasking ability, with accountability for achieving objectives and maintaining high standards of performance.
• Sound judgment when handling sensitive information and public interactions.
• Proficient in learning and utilizing new software for managing medical records, including Microsoft Office, Google Workspace, and shelter database systems.
• Excellent written, verbal, and interpersonal communication skills, demonstrating attention to detail, accuracy, tact, and professionalism.
• Critical thinking skills and a commitment to ongoing learning and process improvement.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Embodiment of Lawrence Humane Society’s core values: lifesaving, open-mindedness and inclusion, innovation, and the pursuit of best practices.

Work Environment and Physical Demands:

• Shelter Veterinarians handle a wide range of animals, including domestic, exotic, and wildlife species, some with dangerous or unknown temperaments. This role involves exposure to risks such as bites, scratches, zoonotic diseases, parasites, odors, chemicals, and animal waste. Shelter Veterinarians encounter ill or deceased animals and interact with emotional individuals.
• The position requires operating various equipment, including medical tools, office equipment, animal traps, and vehicles. It involves prolonged periods of standing, performing medical procedures, and using a computer, as well as physically demanding tasks such as lifting up to 50 pounds, walking, kneeling, crouching, and climbing.
• While most work is performed indoors in a clinic setting, occasional offsite work, including driving and working in all weather conditions, is required. Exposure to high noise levels and extreme temperatures is frequent, and Shelter Veterinarians must manage the emotional challenges of animal welfare work.

Qualifications/Educational Background:

• Doctor of Veterinary Medicine (DVM) from an accredited university
• Valid veterinary license in the state of Kansas or eligibility to obtain one
• Must have a current DEA license
• Must be current in Continuing Education requirement for the state of Kansas
• Must pass a background check.
• A valid driver’s license and a safe driving record is required.
• USDA APHIS Accreditation is preferred
• Previous experience in animal sheltering and/or nonprofit animal welfare is highly desirable.

If you thrive in a fast-paced, team-oriented environment and are passionate about delivering compassionate, humane care, we’d love to hear from you!

>>> To apply for this position, please submit your cover letter and resume using the “Apply Today” button below

Position: Behavior Supervisor
Department: Behavior
Reports To: Shelter Pathways Manager
Classification: Non-Exempt (Hourly), Full Time
Supervises: Behavior Associates and Lawrence Humane volunteers providing support in applicable areas of operations
Schedule: Sunday through Thursday from 8:30 am – 5:30 pm, and on-call as needed. Some nights and holidays are required to accommodate the needs of the department and organization.
Starting Salary: $18.00 – $22.00/hour, pending skill and applicable experience

Lead the way in transforming animal lives—guide, train, and enrich the behavior of shelter pets to help them thrive!

Position Summary: The Behavior Supervisor at Lawrence Humane Society plays a key role in shaping the lives of shelter animals by developing and implementing behavior programs that enhance their well-being and increase their chances for adoption. This role involves conducting thorough behavior evaluations, creating personalized training and behavior modification plans, and overseeing dynamic activities such as playgroups and training sessions. The Behavior Supervisor provides hands-on training and mentorship to staff and volunteers, ensuring a unified approach to animal care, while collaborating across departments to meet the full spectrum of animals’ needs. By designing post-adoption support programs, the supervisor also helps ensure long-term success for adopters. This position requires exceptional leadership, communication, and problem-solving skills to encourage humane handling practices, remove adoption barriers, and foster the human-animal bond. The Behavior Supervisor is not only integral to the animals’ quality of life but also directly contributes to the strength of our community’s pet families and the overall impact of our mission.

The ideal candidate for the Behavior Supervisor role at Lawrence Humane Society is an experienced and compassionate animal behavior professional with a deep understanding of positive reinforcement techniques and behavior modification. They should have a strong ability to assess and manage animal behavior, mentor and train staff and volunteers, and work collaboratively across departments. A successful candidate will be proactive, solutions-oriented, and passionate about enhancing the well-being of shelter animals while promoting successful adoptions and fostering a strong connection between pets and their families. Leadership, communication, and problem-solving skills are essential for success in this impactful, lifesaving role.

About the team: The mission of the Lawrence Humane Society (LHS) is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis. We believe in respecting and supporting the pet and pet owner and seek to create a work culture that promotes compassion, innovation, and excellence. Through field services, supportive programs, and shelter services, our nonprofit organization supports 6,000+ animals each year.

Essential Duties and Responsibilities:

• Represent Lawrence Humane Society professionally and courteously, maintaining a positive attitude and engaging tactfully with the public. Act as a role model for customer service excellence by fostering a welcoming, compassionate environment for staff, volunteers, and visitors.
• Review and update behavior program practices, SOPs, and protocols to ensure efficient use of resources and alignment with organizational goals. Collaborate with the Shelter Pathways Manager and leadership to develop, evaluate, and improve processes that facilitate the smooth flow of animals through the shelter, reduce time in shelter, and maximize space and resources.
• Design, implement, and oversee individualized behavior modification plans for shelter animals, addressing and preventing problem behaviors to increase adoptability. Conduct behavior evaluations that prioritize each pet’s potential for adoption while avoiding unnecessary labels or barriers.
• Manage daily behavior program activities, including playgroups, animal assessments, socialization sessions, and training classes. Collect and analyze data to measure program effectiveness, inform improvements, and demonstrate adoption impact. Prepare monthly reports on program performance and outcomes.
• Lead and facilitate training sessions for staff, fosters, and volunteers on humane animal handling, positive reinforcement techniques, and compassionate care. Provide follow-up training, feedback, and mentorship as needed, and develop seminars or workshops for staff, volunteers, partners, and the public.
• Collaborate with the adoptions team to share practical, solution-focused behavior insights with adopters and design post-adoption support programs, including consultations and educational resources, to ensure adopter success and retention. Engage with the public and pet owners to provide advice, training tips, and behavior resources promptly and thoroughly.
• Maintain detailed and accurate records of animal behavior plans, program activities, and public interactions, ensuring compliance with organizational and regulatory requirements. Document observations of shelter animals, promptly reporting any signs of illness, stress, or aggression, and update shelter software with accurate notes.
• Partner with intake, care and enrichment, medical, and adoptions teams to address animals’ behavioral and medical needs holistically. Actively participate in weekly discussions about treatment plans, intervention strategies, and placement pathways for shelter animals, with a focus on achieving positive outcomes whenever possible. Advocate for animals by identifying their needs, documenting observations, and creating outcome plans in consideration of available resources.
• Engage with individuals surrendering animals to gather detailed behavior histories and collaborate on placement decisions or alternative outcomes. Participate in discussions about euthanasia when severe behavioral concerns necessitate this decision.
• Provide ongoing management, coaching, and mentorship for behavior team members, both staff and volunteers, to ensure alignment with organizational goals and personal growth. Build a high-performing team through professional development, accountability, and creating opportunities for continued growth.
• Communicate critical information to colleagues and leadership about departmental successes, challenges, and barriers, actively contributing to interdepartmental problem-solving and organizational initiatives.
• Promote a safe work environment by following all safety and disease prevention protocols, addressing hazards promptly, and encouraging a culture of safety among staff and volunteers.
• Ensure timely completion of administrative tasks, including processing paperwork, managing records, and preparing reports, with accuracy and attention to detail.
• Adhere to all Lawrence Humane Society organizational and departmental policies and procedures, values and philosophies, and applicable regulatory requirements.
• Perform other duties as assigned.

Performance Factors and Necessary Skills:

• Excellent Communicator: Navigates challenging situations with compassion and professionalism. 
• Excel in fast-paced, dynamic environments with a self-motivated, team-oriented attitude
• Advanced knowledge of animal behavior, body language, safe handling techniques, and positive reinforcement methods.
• Proficient in behavior evaluation and developing individualized training or modification plans.
• Collaborative leader with the ability to work cross-functionally with multiple teams.
• Compassionate and non-judgmental approach to animals and pet owners, even in emotional situations.
• Strong critical thinking, problem-solving, and conflict resolution skills with a commitment to growth.
• Effective communicator, skilled in verbal, written, and public speaking, especially in high-pressure situations.
• Highly organized and able to prioritize competing demands and adapt to changing needs.
• Detail-oriented with accurate documentation, goal setting, and data entry, and sound judgment with confidential information.
• Basic computer literacy with proficiency in data management, Google applications, and adaptability to new systems.

Work Environment and Physical Demands:

• Work is performed onsite in a fast-paced, physically demanding kennel environment. Daily tasks involve standing, walking, bending, stooping, reaching, and lifting up to 50 pounds regularly. Perform work in all shelter areas, including those with loud noises, strong odors, and exposure to animal waste, cleaning chemicals, and allergens like pet dander. Frequent cleaning tasks require repetitive motions and handling of cleaning tools and equipment. Proper use of personal protective equipment (PPE) is required when working in isolation areas or handling sick or injured animals.
• Must be comfortable handling and restraining various animals, including those with dangerous or unknown temperaments. This role involves exposure to animal-related risks such as bites, scratches, parasites, zoonotic diseases, and caustic chemicals. Regularly encounters stressed, fearful, or aggressive animals, and may occasionally handle ill or deceased animals and interact with emotional individuals. Must be able to handle the emotional aspects of animal welfare. 
• Good listening and communication skills are necessary for responding to radio requests and interacting with team members, volunteers, and the public. Visual acuity is essential for monitoring animals, maintaining cleanliness standards, and recognizing potential safety hazards.
• Must be adaptable to changing priorities and able to work indoors and outdoors in varying weather conditions, including extreme temperatures.

Qualifications and Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent.
• A valid driver’s license and a safe driving record is required.
• Certification from IAABC, CCPDT, KPA, or other relevant animal behavior certifying organization, degree in animal behavior or other appropriate secondary education degree is strongly preferred but not required.
• Must have general knowledge of animal behavior and care with a minimum of 1-2 years’ experience in animal care and/or behavior, animal training and/or veterinary medicine is required.
• Must have at least 1-2 years’ experience in a supervisory and/or managerial capacity leading teams and/or programs.  
• Previous experience in customer- or client services is required.
• Any combination of training and experience which demonstrates the knowledge and skills necessary for this position.

Join a passionate team committed to progressive sheltering, innovation, and creating positive outcomes for animals in need. If you’re ready to make a difference, apply today!

>>> To apply for this position, please submit your cover letter and resume using the “Apply Today” button below

Position: Shelter Pathways Manager
Department: Operations
Reports To: Director of Shelter Services
Classification: Non-Exempt (Hourly), Full Time
Supervises: Community Caseworkers (2 full-time, 2 part-time), Behavior Coordinator, Foster Coordinator, and Lawrence Humane volunteers providing support in applicable areas of operations 
Schedule: varies, typical schedule is 5 days of 8-hour shifts weekly. Must be able to work at least one weekend day. Some nights, weekends, and holidays are required to accommodate the needs of the department and organization.
Starting Salary: $20.00 – $26.50/hour, pending skill and applicable experience

Join a workplace where your passion for animals and people is celebrated! You’ll bring expertise in process management, data-driven decision-making, and team leadership to achieve measurable outcomes that improve animal and community welfare.

Position Summary: The Shelter Pathways Manager oversees the intake, sheltering, and placement of animals at Lawrence Humane. This position is responsible for managing the flow of animals from their arrival to their placement in adoptive homes, foster care, or other appropriate destinations. The Shelter Pathways Manager will ensure that all processes are efficient, humane, and aligned with best practices in animal sheltering. They will lead and support a team dedicated to animal welfare and customer service excellence, ensuring each animal’s journey is handled with care and compassion. The Shelter Pathways Manager will work collaboratively with all LHS teams to keep pet families together and get more pets out of the shelter quickly, 

The ideal candidate is a compassionate, strategic leader deeply committed to animal welfare, with a proven track record of success. They possess expertise in process management, proactive planning, and organizational systems, ensuring that every animal’s journey—from intake to adoption—is smooth and humane. With a focus on both people and animals, they blend empathy with data-driven decisions to enhance shelter flow and minimize stay times. This candidate thrives in a dynamic environment, communicates effectively, remains calm under pressure, and embodies Lawrence Humane’s mission to support animals and the community. Strong problem-solving and dynamic leadership skills are essential.

About the team: The mission of the Lawrence Humane Society (LHS) is to nurture the human-animal bond by providing shelter, care, and advocacy for homeless and vulnerable animals, as well as resources for the people and pets in our community. The Lawrence Humane Society realizes pet homelessness affects our entire community and as part of the mission, seeks to support pet owners in crisis. We believe in respecting and supporting the pet and pet owner and seek to create a work culture that promotes compassion, innovation, and excellence. Through field services, supportive programs, and shelter services, our nonprofit organization supports 6,000+ animals each year.

Essential Duties and Responsibilities:

• Oversee intake from various sources (owner surrenders, stray animals, organizational transfers) and implement managed intake and triage to divert owner surrenders where necessary.
• Collaborate with veterinary, pet resource center, and behavior staff to assess animal needs, health, and temperament, ensuring protocols are followed to support safety and accurate record-keeping.
• Manage daily animal population and plan for effective shelter flow to maximize space, and reduce time in shelter.
• Work with department managers to adjust operations based on shelter population, ensuring capacity aligns with resources and staff bandwidth.
• Coordinate with the behavior team and foster coordinator to identify animals ready for placement and develop strategies to promote adoption, including collaborations with marketing staff.
• Facilitate placement options with foster caregivers, rescue partners, and self-rehoming resources and toolkits for community rehoming, with a focus on animals not suited for immediate adoption.
• Lead, mentor, and develop a team responsible for intake, shelter intervention, return to home, behavior management, and foster placement.
• Create and maintain training materials, job aids, SOPs, and process guidelines for staff and volunteers.
• Provide constructive feedback, promote engagement, and foster a culture that prioritizes animal welfare and customer experience excellence.
• Ensure team interactions reflect Lawrence Humane Society’s commitment to compassionate, non-judgmental service, with emphasis on diversity, equity, and inclusion.
• Handle escalated customer service issues with empathy and professionalism.
• Oversee accurate, compliant records from intake to placement, adhering to regulatory requirements and organizational policies.
• Analyze trends in intake, length of stay, and placement to inform strategy and improve outcomes.
• Ensure adherence to disease prevention and workplace safety protocols.
• Adhere to all Lawrence Humane Society organizational and departmental policies and procedures, and to all other applicable regulatory requirements, including, but not limited to, City Ordinance and State statutes.
• Perform other duties as assigned.

Performance Factors and Necessary Skills:

• Compassionate Leader: Fosters a supportive culture in line with Lawrence Humane’s C.A.R.E.S. values, inspiring staff, volunteers, and community partners.
• Operational Expertise: Skilled in shelter flow, population planning, and capacity management for optimal animal care and resource use.
• Customer-Centric: Creates positive experiences for volunteers, fosters, rescue partners, and the community, handling complex interactions with care.
• Data-Driven: Uses data to assess trends, streamline processes, and drive improvements across intake and placement cycles.
• Team Builder: Develops and empowers staff through training and feedback, ensuring a skilled, motivated team.
• Adaptable Problem Solver: Responds flexibly to shelter demands with creativity and a solution-focused approach.
• Community-Focused: Committed to inclusivity and positive outcomes for the community and individual animals.
• Tech Savvy: Basic proficiency with databases and software (e.g., PetPoint, Chameleon) is preferred.
• Independent and Collaborative: Works well both independently and as part of a diverse team.
• Experienced in Best Practices: Strong knowledge of sheltering practices, intake-to-placement flow, and team management.
• Excellent Communicator: Navigates challenging situations with compassion and professionalism.

Work Environment and Physical Demands:

• Must be comfortable handling a wide range of animals, some with unknown temperaments. This role involves exposure to risks such as animal bites, scratches, dander, parasites, infectious diseases, strong odors and fumes from caustic chemicals, and animal waste. Regular contact with upset and emotional individuals, potentially dangerous animals, and deceased animals can occur. Must manage the emotional challenges of animal welfare work.
• The position requires working in a stationary position for extended periods of time using a computer; traversing the facility and grounds for extended periods of time performing labor that may include walking (with and without animals weighing up to 150 pounds), reaching with hands and arms, climbing and balancing, stooping, kneeling, crouching and/or crawling, lifting up to 50 pounds without assistance and operating various tools and equipment;
• Good listening and communication skills are necessary for responding to radio requests and interacting with team members, volunteers, and the public. Visual acuity is essential for monitoring animals, maintaining cleanliness standards, and recognizing potential safety hazards.
• Most work is performed onsite and indoors in a shelter setting with frequent exposure to high noises. Occasional exposure to all weather conditions and extreme temperatures when working offsite and/or outdoors.

Qualifications and Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent.
• Must pass a background check.
• A valid driver’s license is required.
• Must have at least three (3) year’s experience in a manager or supervisory capacity.
• Previous experience in animal care and/or control, animal sheltering, social services, and/or veterinary medicine is highly desirable.
• Any combination of training and experience which demonstrates the knowledge and skills necessary for this position.

If you thrive in a fast-paced, team-oriented environment and are a compassionate, strategic leader with a proven track record of success, we’d love to hear from you!

>>> To apply for this position, please submit your cover letter and resume using the “Apply Today” button below